Frequently Asked Questions

What is the Coordinated System of Care?

The Coordinated System of Care (CSoC) is an initiative of the State's four child-serving agencies - DHH, DCFS, OJJ and Department of Education - to provide intensive care management and family-driven, youth-guided services to children and youth ages birth through 21, with complex behavioral or emotional needs who are in or at-risk of being in out-of-home placements. CSoC can serve up to 2400 children and youth in the state of Louisiana at any given time.

What is considered an Out of Home Placement?

  • Detention Facilities
  • Developmental Disabilities Facilities
  • Secure Care Facilities
  • Alternative Schools (residential and nonā€residential)
  • Psychiatric Hospitals
  • Homeless as identified by Department of Education
  • Residential Treatment Facilities
  • Foster Care
  • Addiction Facilities

Where can I obtain additional information about Magellan and their role in CSoC?

Additional information about Magellan may be obtained at their website: http://www.magellanoflouisiana.com

Is CSoC available to children/youth that live in all regions and parishes of Louisiana?

Yes

If we move to another region or parish of the state, will my child be able to continue CSoC services?

Yes, the Wraparound Agency that you are working with will assist you in transferring CSoC services to the Wraparound Agency in the region or parish in which you are moving.

How many children will be enrolled in CSoC?

CSoC may serve 2400 children throughout the state at any given time.

How is eligibility for CSoC determined?

Clinical eligibility for CSoC is based on the Level of Care and the Level of Need as determined through the Child and Adolescent Needs and Strengths (CANS) Comprehensive Multisystem Assessment and the Individual Behavioral Health Assessment (IBHA). These assessments are based on a face-to-face interview with the child/youth and their family. Financial eligibility is determined through the Medicaid application process.

What is the referral process to determine if a child/youth is eligible for CSoC?

Until November 30, 2015, Magellan is the single point of entry for all referrals for CSoC. Call Magellan at 1-800-424-4399 to make a referral.

As of December 1, 2015, Contact the child/youth's Bayou Health Plan to make a referral:

  • Aetna Better Health: 1-855-242-0802
  • Amerigroup RealSolutions: 1-800-600-4441
  • AmeriHealth Caritas: 1-888-756-0004
  • Louisiana Healthcare Connections: 1-866-595-8133
  • UnitedHealthcare: 1-866-675-1607

Magellan will coordinate with the Bayou Health Plans to ensure that members' screening and eligibility for CSoC are seamless. The Magellan CSoC program can be contacted at 1-800-434-4489.

If you are not sure to which plan the child/youth belongs, call 1-855-BAYOU4U for assistance.The Bayou Health Plans will conduct the initial risk screening and refer to Magellan for further assessment if appropriate.