Frequently Asked Questions

What is the link to the new provider portal?

https://sspweb.lameds.ldh.la.gov/selfservice/

How do I register as a provider?

To begin, click the Provider tab, then Login & Enrollment.

If you need assistance, please email MedicaidEligibilitySystemsHelp@la.gov. For more help, click this link to see videos about how to create a provider account, and submit and manage provider forms.

I'm a provider who submitted information to be pre-registered, but have not received a username and password.

We apologize for the inconvenience.

If you believe that you should have received an email with account information, please check your “junk” folder to see if the email is in there if not in your inbox.

If you do not have an email with new account information, it may be that the provider information was submitted after the deadline and was not included in the “pre-registration” process.

Please proceed with the registration process:

  1. To begin, click the Provider tab, then Login & Enrollment.
  2. Follow the steps to Create an Account.

If you need assistance, please email MedicaidEligibilitySystemsHelp@la.gov. For more help, click this link to see videos about how to create a provider account, and submit and manage provider forms.

How does this change impact providers?

For the most part, the new system does not change provider interaction with Medicaid.

There is one major difference that does require action by some providers. The new system includes a provider portal that replaces the Facility Notification System (FNS).  FNS allows nursing homes, hospitals, support coordination agencies and other community partner representatives to submit forms to Medicaid. This includes requests for long term care, waivers and newborn health assistance.

Any provider previously using FNS will need to register with the new system to continue submitting forms to Medicaid. FNS is no longer available.

As a provider, who can I call or contact with any issues I encounter?

For any provider-related issues, please contact providerrelations@la.gov. If you are working to resolve an issue on behalf of a patient, please contact our Medicaid Customer Service Unit, toll free at #1-888-342-6207 or at medweb@la.gov.

Why is Louisiana Medicaid changing their eligibility system now?

The current system is outdated. It can no longer provide the level of service our applicants and enrollees deserve.

The new system will provide better customer service to applicants and enrollees. The new “self-service” web portal will allow more convenience for applicants and enrollees. They will be able to update their own information – addresses, employment, household characteristics – 24 hours a day, seven days a week.  Eligibility determination will also be faster – within minutes in most cases, unless additional information or documentation is required. 

The new system will improve program integrity. Automated processes and new links to state and federal databases will provide real-time eligibility and even greater assurance that benefits go only to those who comply with and meet eligibility requirements.

The new system ensures federal compliance. Medicaid is governed by complex and dynamic set of rules. Automation of processes enables consistent enforcement of policy. The changes we are making are necessary and required by the federal government.