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News and Updates

ATTENTION: Application Centers

URGENT UPDATE: Monthly Medicaid Application Center (MAC) payments will be generated by the State of Louisiana Division of Administration (DOA). Due to issues identified after self-registration, it is necessary to facilitate registration for Application Centers and their satellite locations. 

All ACs must complete the following no later than October 31, 2019:

  1. Submit the Application Center DOA Registration Workbook to ApplicationCenter.Service@la.gov
  2. Include a completed IRS W-9 form found at the following link: https://www.irs.gov/pub/irs-pdf/fw9.pdf
  3. Include your completed ISIS EFT FORM found at the following link and attached:  http://www.doa.la.gov/osrap/ISIS%20EFT%20Form.pdf.

The Financial Institution’s Authorized Signature is required.


All documents must be returned to ApplicationCenter.Service@la.gov

For questions related to this announcement, email ApplicationCenter.Service@la.gov or contact LDH’s MAC Program Monitor, Josie McElroy, by phone at (225) 342-6312.


Louisiana Medicaid is aware of the high number of calls to our customer service hotline at 1-888-342-6207. If you receive a rapid, busy signal or a period of silence, the system has reached its call limit. You can try your call again later. Representatives are available from 7 a.m. until 6 p.m. Callers on hold at 6 p.m. will be helped when a representative becomes available. Or you can use Medicaid’s online Self-Service Portal for easy online help. Read more...