Provider Portal Login and Linking Issues

November 15, 2018

Medicaid is aware of the login and linking issues some providers are experiencing with the new Provider Portal.  We are working quickly to resolve the issue.

Specifically,  the issue occurs when trying to create a login ID with greater than 30 characters. A fix for this is in progress. Until then, Medicaid asks providers to avoid creating a USER ID that is greater than 30 characters.  We will update with further information as it becomes available.