Medicaid Customer Service Hotline Issues
January 11, 2019
Medicaid is aware callers to our customer service hotline at 1-888-342-6207 have been disconnected due to “high call volume.” Medicaid has a limited number of incoming lines available, and when we get more calls than lines, a caller will be disconnected. Effective Monday, January 14, all calls over the limit will automatically transfer to our back-up call center handled by our enrollment broker. Additionally, any calls exceeding an eight minute wait time will automatically transfer as well. The enrollment broker call center line is staffed by trained eligibility representatives. Callers can get assistance with many of the same tasks as the other number, including assistance with taking applications. To reach the backup line directly, please call 1-844-861-2510. Assistance can also be found via email at firstname.lastname@example.org.