Medical Transportation

Non-Emergency Medical Transportation

HOW TO ACCESS:

All Medicaid beneficiaries who do NOT receive transportation services through a managed care plan should contact Southeastrans to schedule a ride.

Southeastrans may be reached at 1-855-325-7626.

Medicaid beneficiaries who DO receive transportation services from a managed care plan should contact the call centers as follows:

Aetna Better Health 1-877-917-4150

Healthy Blue

1-866-430-1101

AmeriHealth Caritas

1-888-913-0364

Louisiana Healthcare Connections

1-855-369-3723

United Healthcare Community Plan

1-866-726-1472

 
ELIGIBILITY:

All Medicaid beneficiaries with full benefits except some who have Medicaid and Medicare.

COVERED SERVICES:

Transportation to and from medical appointments.

The medical provider the beneficiary is being transported to does not have to be a Medicaid enrolled provider, but the services must be Medicaid-covered services. The dispatch office will make this determination.

Recipients under 17 years old must be accompanied by an attendant.

COMMENTS:

Beneficiaries should call dispatch offices 48 hours before the appointment.

Transportation to out-of-state appointments can be arranged but requires prior approval.

Transportation requests received within 48 hours of the appointment time will be scheduled if reasonable or necessary.

CONTACT:

Melanie Doucet

(225) 333-7473

Non-Emergency Ambulance Transportation (NEAT)

ELIGIBILITY:

All Medicaid beneficiaries with full benefits who do not otherwise have access to transportation and, due to health conditions, are unable to ride in a standard vehicle or wheelchair van.

Please note that all NEAT trips will require a completed, valid Certification of Ambulance Transportation. This form will be submitted to the transportation broker prior to transport. Please see the table below.

  Phone Fax Email Address
Aetna Better Health 1-855-242-0802 1-844-418-0531 RideRequest@onecallcm.com
AmeriHealth Caritas 225-726-2800 225-448-2017 LACompliance@southeastrans.com
Healthy Blue 1-844-349-4324 337-366-6760 Facility@CallMediTrans.com
Louisiana Healthcare Connections 1-866-595-8133 1-866-590-4183 LHCC_MemberAdvocate@CENTENE.COM
United Healthcare Community Plan 1-866-886-4081 1-877-457-3349  LAStandingOrders@logisticare.com

 

 

 

 

 

 

 

 

Emergency

HOW TO ACCESS:

Emergency ambulance providers

ELIGIBILITY:

All Medicaid beneficiaries with full benefits.

COVERED SERVICES:

Emergency ambulance services may be reimbursed if circumstances exist that make the use of any conveyance other than an ambulance medically inadvisable for transport of the beneficiary.

CONTACT:

Justin Owens

(225) 342-9566