Medical Transportation

Non-Emergency Medical Transportation

HOW TO ACCESS:

All Medicaid beneficiaries who do NOT receive transportation services through a managed care plan should contact Southeastrans to schedule a ride.

Southeastrans may be reached at 1-855-325-7626.

Medicaid beneficiaries who DO receive transportation services from a managed care plan should contact the call centers as follows:

 
ELIGIBILITY:

All Medicaid beneficiaries with full benefits except some who have Medicaid and Medicare.

COVERED SERVICES:

Transportation to and from medical appointments.

The medical provider the beneficiary is being transported to does not have to be a Medicaid enrolled provider, but the services must be Medicaid-covered services. The dispatch office will make this determination.

Recipients under 17 years old must be accompanied by an attendant.

COMMENTS:

Beneficiaries should call dispatch offices 48 hours before the appointment.

Transportation to out-of-state appointments can be arranged but requires prior approval.

Transportation requests received within 48 hours of the appointment time will be scheduled if reasonable or necessary.

CONTACT:

Melanie Doucet

(225) 333-7473

Non-Emergency Ambulance Transportation (NEAT)

ELIGIBILITY:

All Medicaid beneficiaries with full benefits who do not otherwise have access to transportation and, due to health conditions, are unable to ride in a standard vehicle or wheelchair van.

Please note that all NEAT trips will require a completed, valid Certification of Ambulance Transportation. This form should be submitted to the transportation broker prior to transport. Please see the table below.

Emergency

HOW TO ACCESS:

Emergency ambulance providers

ELIGIBILITY:

All Medicaid beneficiaries with full benefits.

COVERED SERVICES:

Emergency ambulance services may be reimbursed if circumstances exist that make the use of any conveyance other than an ambulance medically inadvisable for transport of the beneficiary.

CONTACT:

Justin Owens

(225) 342-9566

RELATED INFO

• Certification of Ambulance Transportation form
• Medical Transportation Provider Resources