Medical Transportation
Non-Emergency Medical Transportation
HOW TO ACCESS:
All Medicaid beneficiaries who do NOT receive transportation services through a managed care plan should contact Southeastrans to schedule a ride.
Southeastrans may be reached at 1-855-325-7626.
Medicaid beneficiaries who DO receive transportation services from a managed care plan should contact the call centers as follows:
Aetna Better Health | 1-877-917-4150 |
Healthy Blue |
1-866-430-1101 |
AmeriHealth Caritas |
1-888-913-0364 |
Louisiana Healthcare Connections |
1-855-369-3723 |
United Healthcare Community Plan |
1-866-726-1472 |
ELIGIBILITY:
All Medicaid beneficiaries with full benefits except some who have Medicaid and Medicare.
COVERED SERVICES:
Transportation to and from medical appointments.
The medical provider the beneficiary is being transported to does not have to be a Medicaid enrolled provider, but the services must be Medicaid-covered services. The dispatch office will make this determination.
Recipients under 17 years old must be accompanied by an attendant.
COMMENTS:
Beneficiaries should call dispatch offices 48 hours before the appointment.
Transportation to out-of-state appointments can be arranged but requires prior approval.
Transportation requests received within 48 hours of the appointment time will be scheduled if reasonable or necessary.
CONTACT:
Melanie Doucet
(225) 333-7473
Non-Emergency Ambulance Transportation (NEAT)
ELIGIBILITY:
All Medicaid beneficiaries with full benefits who do not otherwise have access to transportation and, due to health conditions, are unable to ride in a standard vehicle or wheelchair van.
Please note that all NEAT trips will require a completed, valid Certification of Ambulance Transportation. This form should be submitted to the transportation broker prior to transport. Please see the table below.
Phone | Fax | Email Address | |
Aetna Better Health | 1-855-242-0802 | 1-844-418-0531 | RideRequest@onecallcm.com |
AmeriHealth Caritas | 225-726-2800 | 225-448-2017 | LACompliance@southeastrans.com |
Healthy Blue | 1-844-349-4324 | 337-366-6760 | Facility@CallMediTrans.com |
Louisiana Healthcare Connections | 1-866-595-8133 | 1-866-590-4183 | LHCC_MemberAdvocate@CENTENE.COM |
United Healthcare Community Plan | 1-866-886-4081 | 1-877-457-3349 | LAStandingOrders@logisticare.com |
Emergency
HOW TO ACCESS:
Emergency ambulance providers
ELIGIBILITY:
All Medicaid beneficiaries with full benefits.
COVERED SERVICES:
Emergency ambulance services may be reimbursed if circumstances exist that make the use of any conveyance other than an ambulance medically inadvisable for transport of the beneficiary.
CONTACT:
Justin Owens
(225) 342-9566
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