Medicaid Hotline Extends Hours

April 18, 2019

The Louisiana Medicaid customer service hotline at 1-888-342-6207 is extending hours to better assist customers. Beginning Monday, April 22, customer service representatives will be available to take calls weekdays from 7 a.m. to 6 p.m.

The implementation of a new eligibility and enrollment system in November 2018 has resulted in higher call volumes and longer than usual wait times for the hotline. The increase in hours is one of several steps Medicaid has been taking in recent weeks and months to alleviate call volume issues.

In addition to the hotline, Medicaid applicants and enrollees can use the online Self-Service Portal to fill out an application or renewal, make changes to their information, request a new Medicaid card or check the status of their application. The portal is available on any desktop computer or mobile device. If you don’t already have an account to access your information, this video shows how to set up one.