Health Standards Section Complaint Information

 

Complaints Life Safety Code only: 225-925-4270

 To File a Complaint about a Health Care facility

The Health Standards Section investigates complaints against licensed health care providers. Health Standards does not investigate complaints involving billing, reimbursement or care provided in a setting not licensed by the Louisiana Department of Health. The Health Standards Section has no authority over physicians.

Please use this complaint form to file a complaint against any health care facility licensed by the Louisiana Department of Health.  Please complete the complaint form in its entirety.  Please detail your complaint allegations concisely, including the name, date of birth and date of admission for the patient involved.  If the complaint allegations involved an incident with a staff member or department of the facility, please be sure to include the name of the staff person involved and his/her title (e.g. R.N., LPN, aide etc.), date that it occurred, and the name of the particular department that was involved (i.e. radiology, surgery, kitchen, dining room, etc.).

Complaint forms received by Health Standards Section are reviewed and a determination is made as to the course of action. Once the complaint report is reviewed, the complainant will receive written notice of the department’s decision. If a complaint has already been filed, in writing, directly to the facility, please allow the facility approximately 30 days to investigate the allegations and provide a response with their findings.  If the facility fails to send you a written response within 30 days, you may contact our office to file a complaint. Please include a copy of your original complaint letter that was mailed to the facility along with a completed complaint form.

Please return the complaint form to Health Standards Section:

Mail:

Health Standards Section
P.O. Box 3767
Baton Rouge, LA  70821

Phone: 225.342.0138
Fax: 225.342.5073


Email address: HSSComplaints@la.gov

Complaint Form- click here

Health Standards Section Complaint Numbers:

  • Abortion Facilities 866-280-7737
  • Adult Day Care 800-660-0488
  • Adult Residential Care Provider 225-342-6298
  • Ambulatory Surgical Center 866-280-7737
  • Dialysis Center 866-280-7737
  • Home & Community Based Service Provider (HCBS) 800-660-0488
  • Home Health & Hospice 800-327-3419
  • Hospital  866-280-7737
  • Intermediate Care Facility for Developmentally Disabled (ICF/DD) 877-343-5179
  • Nursing Home  888-810-1819
  • Support Coordination (Case Management) 800-660-0488
  • For all other programs, call Health Standards Section: 225-342-0138

TO REPORT ABUSE/NEGLECT:Report child abuse/neglect to Departmet of Children & Family Services (DCFS):

website: click here

Phone number: 1-855-4LA-KIDS (855-452-5437)

Report abuse of the elderly to the Governors Office of Elderly Affairs

website: click here

For disabled adults ages 18-59, call 1-800-898-4910

For abuse against the elderly, ages 60 or older, call 1-833-577-6532

YOU MAY ALSO CONTACT YOUR LOCAL LAW ENFORCEMENT AGENCY

ABUSE/NEGLECT IN A LICENSED HEALTHCARE FACILITY SHOULD BE REPORTED TO THE HEALTH STANDARDS SECTION COMPLAINT NUMBERS ABOVE.