Non-Emergency Ambulance Transportation Frequently Asked Questions

What is non-emergency ambulance transportation (NEAT)?

NEAT is provided to a Medicaid enrollee, to or from a medical services provider for a covered Medicaid service when no other means of transportation is available and the enrollee is unable to ride in any other type of vehicle due to a medical condition. The nature of the trip is not an emergency.

What is a Certification of Ambulance Transportation form?

A Certification of Ambulance Transportation (CAT) form certifies that the member has a medical condition that requires transportation by ambulance.

Should members directly contact ambulance providers to schedule NEAT?

No. Members should not directly contact ambulance providers to schedule NEAT.

  • Members should contact their managed care organization (MCO) to schedule NEAT. Louisiana Medicaid MCOs are Aetna Better Health, Amerihealth Caritas, Healthy Blue, Louisiana Healthcare Connections and United Healthcare.
  • If a member is in Legacy (fee-for-service) Medicaid, they should contact Southeastrans to schedule the appointment. Contact information for scheduling transportation may be accessed here.

Should hospital or nursing facility staff contact the ambulance provider or the member’s MCO when scheduling transportation?

Hospital or nursing facility staff may contact either the ambulance provider or the MCO’s transportation broker. Staff can find contact information for scheduling transportation here.

  • If the staff chooses to contact an ambulance provider directly, they should complete the CAT form after scheduling NEAT and present it to the ambulance personnel upon their arrival to transport the patient.
  • If the staff chooses to contact the MCO’s transportation broker or Southeastrans for Legacy Medicaid members, they should submit the CAT form via fax or email. The form is mandatory and must be submitted to the MCO or Southeastrans during the scheduling process.

Who can sign the Certification of Ambulance Transportation form?

The following medical service providers can sign the form:

  • Registered nurse
  • Director of nursing
  • Nurse practitioner
  • Physician assistant
  • Clinical nurse specialist
  • Treating physician

Why does this form require a National Provider Identifier (NPI) or license number for the medical official authorizing the trip?

The NPI and license numbers are unique identifying information used to determine the specific provider or a health care entity. One or the other is required so that any practitioner who has certified that the member requires ambulance transport can be identified if their signature is not legible.

Is the Certification of Ambulance Transportation (CAT) form required for emergency ambulance transportation?

No, it is not required.