At the start of the COVID-19 public health emergency (PHE), Louisiana Medicaid made numerous changes to eligibility and enrollment systems and procedures. This included pausing some renewals.

Starting in February, Medicaid will send letters to some members in the mail asking them to renew their coverage. There will be instructions in the letter for what information to provide and options for how to provide it.

Be sure to read any mail you receive from Medicaid and follow the directions in the letter. It is important that you respond to these letters or you may lose your coverage at the end of the public health emergency, even if you are eligible.

If you receive a renewal packet in the mail, it will include a pre-populated renewal form. This makes it easier for you to review and know if you need to make changes. The letter will also explain the ways you can renew your Medicaid coverage. The easiest way to renew your coverage or send in documents is through our self-service web portal at You can also use the self-service web portal to make sure Medicaid has your correct address.

If you have questions about a letter you receive from Medicaid, you can call 1-888-342-6207 or log in to the self-service web portal to check your case status.