The Louisiana Department of Health (LDH) requires quality assessment and improvement activities to ensure that Healthy Louisiana Medicaid managed care organization (MCO) enrollees receive high-quality healthcare services (42 CFR Part 438). These activities include surveys of enrollees’ experience with health care. Survey results provide important feedback on MCO performance, which is used to identify opportunities for continuous improvement in the care and services provided to members.

 

 MY2022

These reports present data collected during the Measurement Year 2022 CAHPS® administration to adult and child MCO enrollees. The standardized survey instruments administered in MY 2022 were the CAHPS® 5.1H Child and Adult Medicaid Plan Surveys.  CAHPS® survey questions ask about experiences in a variety of areas. Results presented in Experience of Care reports include three global ratings: rating of health plan, rating of all healthcare, and rating of personal doctor, as well as individual survey responses for the following domains: Health Plan Ratings, Access to Care, Experience of Care, and Health Status.

MY2022 Reports

 

MY2021

This report presents data collected during the Measurement Year 2021 CAHPS® administration to adult and child MCO enrollees. The standardized survey instruments administered in MY 2021 were the CAHPS® 5.1H Child and Adult Medicaid Plan Surveys.  CAHPS® survey questions ask about experiences in a variety of areas. Results presented in Experience of Care reports include three global ratings: rating of health plan, rating of all healthcare, and rating of personal doctor, as well as individual survey responses for the following domains: Health Plan Ratings, Access to Care, Experience of Care, and Health Status.

MY2021 Reports

 

MY2020

This report presents data collected during the Measurement Year 2020 CAHPS® administration to adult and child MCO enrollees. The standardized survey instruments administered in MY 2020 were the CAHPS® 5.1H Child and Adult Medicaid Plan Surveys.  CAHPS® survey questions ask about experiences in a variety of areas. Results presented in Experience of Care reports include three global ratings: rating of health plan, rating of all healthcare, and rating of personal doctor, as well as individual survey responses for the following domains: Health Plan Ratings, Access to Care, Experience of Care, and Health Status.

MY2020 Reports

 

MY2019

This report presents data collected during the Measurement Year 2019 CAHPS® administration to adult and child MCO enrollees. The standardized survey instruments administered in 2020 were the CAHPS® 5.1H Child and Adult Medicaid Plan Surveys.  CAHPS® survey questions ask about experiences in a variety of areas. Results presented in Experience of Care reports include three global ratings: rating of health plan, rating of all healthcare, and rating of personal doctor, as well as individual survey responses for the following domains: Health Plan Ratings, Access to Care, Experience of Care, and Health Status.

MY2019 Reports