Medical Transportation

Non-Emergency Medical Transportation

HOW TO ACCESS:

All Medicaid beneficiaries, who are eligible for transportation services, and DO NOT receive transportation services through a managed care plan should contact Southeastrans to schedule a ride. Southeastrans may be reached at 1-855-325-7626.

Medicaid beneficiaries who DO receive transportation services from a managed care plan should contact the call centers as follows:

Health Plan Phone Number TTY Phone Number
Aetna Better Health 877-917-4150 866-288-3133

AmeriHealth Caritas

888-913-0364

866-428-7588

Healthy Blue

866-430-1101

800-846-5277

Louisiana Healthcare Connections

855-369-3723

855-369-3723 (TTY:711)

United Healthcare Community Plan

866-726-1472

(844) 488-9724

 
ELIGIBILITY:

All Medicaid beneficiaries with full benefits, except some who have Medicare and Medicaid.

COVERED SERVICES:

Transportation to and from medical appointments.

The medical provider that the Medicaid beneficiary is being transported to, does not have to be a Medicaid enrolled provider.  However, the services rendered must be Medicaid-covered services.

Recipients under 17 years old must be accompanied by an attendant.

COMMENTS:

Medicaid beneficiaries should call transportation dispatch offices at least 48 hours before the transport is required.

Transportation to out-of-state appointments may be arranged but does require prior approval.  Time frame to coordinate approvals may take longer than 48 hours.

Transportation requests received within 48 hours of the appointment time may not be scheduled.

Non-Emergency Ambulance Transportation (NEAT)

ELIGIBILITY:

All Medicaid beneficiaries with full benefits who do not otherwise have access to transportation and due to health conditions are unable to ride in a standard vehicle or wheelchair van.

Please note that ALL NEAT trips will require a completed, valid Certification of Ambulance Transportation. This form should be submitted to the transportation broker prior to transport. Please see the table below.

Health Plan Phone Fax Email Address
Aetna Better Health 855-242-0802 844-418-0531 RideRequest@onecallcm.com
AmeriHealth Caritas 225-726-2800 225-448-2017 LACompliance@southeastrans.com
Healthy Blue 844-349-4324 337-366-6760 Facility@CallMediTrans.com
Louisiana Healthcare Connections 866-595-8133 866-590-4183 LHCC_MemberAdvocate@CENTENE.COM
United Healthcare Community Plan 866-886-4081 877-457-3349 TXLAExceptions@modivcare.com 

 

 

 

 

 

 

 

 

Emergency

HOW TO ACCESS:

Emergency ambulance providers

ELIGIBILITY:

All Medicaid beneficiaries with full benefits.

COVERED SERVICES:

Emergency ambulance services may be reimbursed if circumstances exist that make the use of any conveyance other than an ambulance medically inadvisable for transport of the beneficiary.

CONTACT:

Melanie Doucet

(225) 333-7473

 

Veronica Gonzalez

(225) 342-9566

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