Contact Tracing and Community Support

From May 2020 to February 2022, the LDH Contact Tracing program had over 1,000 staff members who notified nearly 200,000 Louisiana residents that they had been in contact with someone with COVID-19. 30,000 people were able to quarantine before spreading the virus in our communities and 30,000 resources were provided to people in isolation or quarantine. We could not have had this success without our amazing partners at Accenture, Calls Plus, Coast Professional, HGI, HUB Enterprises, LSU Stephenson Disaster Management Institute, Teesdale Design, and Volunteers of America Southeast Louisiana.


Following CDC guidance, the Louisiana Department of Health is no longer conducting case investigation and contact tracing of individual cases of COVID-19. LDH continues to investigate COVID-19 outbreaks and cases in high risk settings and the COVID-19 Support Hotline is available for Louisianans who have questions about COVID-19, need resources to help them isolate or quarantine safely, or want to schedule a COVID-19 vaccine. 

Call Us at 1-855-453-0774

The COVID-19 Support Hotline is available at 1-855-453-0774 Monday through Saturday 8:00 am to 8:00 pm and Sunday from 12:00 noon to 8:00 pm.

If you test positive for COVID-19, the Community Support Team can give you current guidance for isolation and talking to your close contacts. We can also connect you with a Community Health Worker who may be able to assist you with food, personal protective equipment, prescription delivery, housing, and utilities assistance.

If you have been in close contact with someone who has COVID-19, the Community Support Team can give you current quarantine recommendations. We can also connect you with a Community Health Worker who may be able to assist you with food, personal protective equipment, prescription delivery, housing, and utilities assistance. 

What to do if you think you could have COVID-19? 

  • Get tested if you have symptoms or have been near someone with COVID-19
  • Stay home if you might be sick
  • Isolate if you test positive
    This might be scary. But you’re not alone. Follow isolation guidelines to protect yourself and others.
    CDC Isolation Guidelines
  • Quarantine if you’ve been exposed
    If you know that you’ve been exposed to COVID-19, it’s very important that you follow CDC quarantine guidelines, get tested, and wear a well-fitting mask.
    CDC Quarantine Guidelines
  • The COVID-19 Quarantine and Isolation Calculator takes the stress out of figuring when, and for how long, people with COVID-19 and close contacts need to stay home, get tested, and wear a well-fitting mask. It also provides important information about what precautions people can take to protect loved ones and slow the spread of COVID-19.

    Tell your contacts if you are positive
    If you find out you are positive and you know someone you were with, let them know as quickly as possible.
    How to Notify Close Contacts

    Mobile Exposure Notifications
    Using mobile exposure notifications can help protect your friends, family, and community from COVID-19 by getting anonymous exposure alerts. No personal info is required to use these features and they never track location. There are two ways to enable mobile Exposure Notification System in Louisiana:

  • If you have an iPhone, enable Exposure Notifications in the iOS settings.
  • If you have an Android phone, download the COVID Defense app from the Play Store
  • Make sure your contact information is correct

    When you get tested, enter a mobile phone number so that we can send you text messages with important information.

  • Contact Tracing SMS Policy