COVID-19 Contacts for Technical Assistance
Last updated January 25,2021.
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Pfizer Customer Service |
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For confirmation of the ancillary kit shipment |
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For communication from Controlant, including:
Delivery Quality Report |
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24/7 support inbox and line. Contact this address for issues or call 1-701-540-4039 or 1-855-442-668765 to reach the Controlant 24/7 hotline. |
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All temperature notifications and alerts will come from this email address. This address must be unblocked to receive temperature notifications. |
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Inbox for government relations (state & federal) and USG dashboard only. Hospitals/clinics should not contact this address. |
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For communications from McKesson regarding MODERNA vaccine order shipments |
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For communication from McKesson about ancillary kits |
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VaccineFinder onboarding email to set up an account (no-reply) |
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COVID-19 DCH new user registration details and Two-Factor Authentication via email |
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Help desk for Provider Enrollment and Data Lake questions |
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VAMS help desk
*** VAMS Help is intended for Jurisdiction and Clinic users. Recipients and Employer/Org POCs should first use their Jurisdiction help desk |
VAMS Help Desk: 1-833-957-1100
VAMS help desk Web Form accessible from VAMS by selecting “Get Help” in the top right header after logging into VAMS
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One time passwords during login, recipient registration Recipient email communications related to appointments |
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Auto-generated emails for Recipient Portal and two-factor authentication for VAMS Depending on some email server configurations, we have heard of rare cases where emails are delivered directly from Salesforce. Potential cases include password resets and interacting with VAMS Help Desk Agents |
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VTrckS Provider Order Portal (VPoP) new user registration details and Two-Factor Authentication via email (Federal and Pharmacy Partners ONLY) |
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Data Clearinghouse (DCH) emails |
Additional Resources
Below is a contact list to help with addressing problems.
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I need help with… |
Contact… |
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Pfizer vaccine shipment has a problem |
Pfizer Customer Service Phone #: (800) 666-7248 Email: cvgovernment@pfizer.com |
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Pfizer ancillary kit has a problem |
McKesson Customer Service Phone #: 833-272-6634 Email: SNSSupport@McKesson.com |
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Moderna vaccine shipment has a problem |
Vaccine Viability – Temperature Excursions during shipment for McKesson Specialty Distributed COVID Vaccine
Phone: (833) 272-6635 Monday – Friday, 8 a.m. - 8 p.m. ET Email: COVIDVaccineSupport@McKesson.com (only send email if after hours) |
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Moderna ancillary kit has a problem |
McKesson Customer Service Phone #: 833-272-6634 Email: SNSSupport@McKesson.com |
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Temperature excursions within the Clinic/Site |
Call Vaccine Manufacturer |
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General IIS Inquiries |
IIS Support: IISInfo@cdc.gov |
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Provider Enrollment Data |
IZ Data Lake Support: IZDLhelpdesk@cdc.gov |
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VTrckS Ordering, Provider Master Data, Returns & Wastage Extracts |
VTrckS ExIS Support: VTrckSExIS@cdc.gov VPoP (Federal Partners): VTrckSExIS@cdc.gov |
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VaccineFinder Inventory Data |
VaccineFinder: Eocevent522@cdc.gov**NEW ADDRESS** Resources: https://vaccinefinder.org/covid-provider-resources |
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VaccineFinder assistance with log-in, passwords, or file uploads |
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Reporting Administration Data via CVRS Data Extract |
CVRS Support: IZgateway@cdc.gov |
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Data Clearinghouse |
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Pharmacy Liaison |
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VAMS |
These help options are only for jurisdictions and providers using VAMS:
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v-safe |
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Operation Warp Speed Tiberius |
Log-in: Protect-ServiceDesk@hhs.gov Platform: ows-support@palantir.com Microplanning: ows-support-microplanning@palantir.com |