New Health Plan Information for Medicaid Members

Attention Medicaid Members:

If you attempted to choose your health plan but were unable to view your current plan, we apologize. There was an error with online selections on November 8.  This has been resolved and members are now able to view and choose from any of the six health plans. If you want to verify your selection, or if you need help choosing your plan, visit MyPlan.healthy.la.gov/enroll, download the Healthy Louisiana mobile app or call 1-855-229-6848.

Healthy Louisiana will have six health plan options starting January 1, 2023. A health plan is the group of doctors, hospitals and other providers who work together to help you get the health care services you need.

These 6 health plans will be available January 1, 2023:

  • Aetna Better Health
  • AmeriHealth Caritas
  • Healthy Blue
  • Humana Healthy Horizons in Louisiana
  • Louisiana Healthcare Connections
  • UnitedHealthcare Community Plan

Your health plan may change

Before the January 1, 2023 launch, most Medicaid members will be auto-assigned a health plan. In this auto-assignment, some members may be assigned to a health plan that is different from their current health plan. Or, they may stay in the same plan.

The changes do not affect your Medicaid coverage. If you have a dental health plan, it will not change.

If you want to keep your auto-assigned health plan, you do not have to do anything. That health plan will start on January 1, 2023.

If you and your family want to change your health or dental plans, you can do that any time from November 8, 2022 to March 31, 2023 by 6 p.m. You do not need a reason to change health or dental plans between November 8, 2022 and March 31, 2023 by 6 p.m.

How to Change Your Health Plan or Dental Plan                                                                                              Change between November 8, 2022 and March 31, 2023 by 6 p.m.

You can change your health or dental plan in 1 of these 5 ways:

  1. Online: Log into your account or create one at MyPlan.healthy.la.gov/enroll
  2. Mobile app: Download the Healthy Louisiana mobile app for free
  3. Phone: Call us at 1-855-229-6848 (TTY: 1-855-526-3346)
  4. Fax: Send the enrollment form that came with your letter to 1-888-858-3875
  5. Mail: Send the enrollment form that came with your letter to PO Box 1097, Atlanta, GA 30301-9913

Important Dates

If you change to another health plan:   Your new plan will start on:
From November 8, 2022 through December 29, 2022 by 6 p.m.   January 1, 2023
After December 29, 2022 by 6 p.m. through January 30, 2023 by 6 p.m.   February 1, 2023
After January 30, 2023 by 6 p.m. through February 27, 2023 by 6 p.m.   March 1, 2023
After February 27, 2023 by 6 p.m. through March 30, 2023 by 6 p.m.   April 1, 2023
After March 30, 2023 by 6 p.m. through March 31, 2023 by 6 p.m.   May 1, 2023
After March 31, 2023 by 6 p.m.   You may only change plans with cause. Call 1-888-342-6207 for assistance.

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