Louisiana Crisis Response System and 988 Lifeline

   

24/7 crisis resources 
available for immediate assistance. 

Medicaid Members Contact your MCO Behavioral Health Care Crisis Line

Aetna Better Health 
1-833-491-1094 

AmeriHealth Caritas of Louisiana 
1-844-211-0971 

Healthy Blue 
1-844-812-2280 

Humana Healthy Horizons of Louisiana

1-833-204-5504

Louisiana Healthcare Connections 
1-844-677-7553 

United Healthcare
1-866-232-1626 

The Louisiana Department of Health (LDH)/Office of Behavioral Health (OBH) is implementing the Medicaid service delivery system related to crisis services, the Louisiana Crisis Response System (LA-CRS).

LDH/OBH has joined the rest of the nation to transition the Suicide Prevention Lifeline 10-digit number to an easier to remember 3-digit dialing code, 988, for calls and text.   988 chats are available through the Lifeline website   www.suicidepreventionlifeline.org/chat. Click here to learn more about 988.

After working with partners in Medicaid and national experts, OBH finalized the service design associated with a crisis system of care that is modern, innovative and coordinated. LA-CRS services include: 

  • Mobile Crisis Response (MCR) is an initial community-based, mobile crisis response intended to provide relief, resolution and intervention to individuals where they are located through crisis supports and services during the first phase of a crisis in the community.
  • Behavioral Health Crisis Centers (BHCC) are facility based services that operates twenty-four (24) hours a day, seven (7) days a week, as a walk-in center providing short-term behavioral health crisis intervention.
  • Community Brief Crisis Support (CBCS) is an ongoing crisis intervention response rendered for up to fifteen (15) days and designed to provide relief, resolution and intervention through maintaining the member at home / in the community, de-escalating behavioral health needs, referring for treatment needs, and coordinating with local providers.
  • Crisis Stabilization (CS) are short-term bed-based crisis treatment and support services for members who have received a lower level of crisis services and are at risk of hospitalization or institutionalization.

Currently, services are available for Medicaid recipients who are:

  • 21 years and older 
  • Associated with one of the 6 Managed Care Organizations in Louisiana (Aetna Better Health, AmeriHealth Caritas of Louisiana, Healthy Blue, Humana Healthy Horizons of Louisiana, Louisiana Healthcare Connections, and United Healthcare)
  • Experiencing emotional distress, and would benefit from crisis response from trained practitioners to get the supports needed to resolve the crisis and stay in the community
  • Not already on a legal commitment and are able to voluntarily participate in services 

 

Select an area of the map for Crisis Resources in your area.

 

Region 5 Region 8 Region 7 Region 6 Region 4 Region 2 Region 9 Region 3 Region 1 Region 10 Regional Map - Click an area to get regional information

 

Modeling a Crisis System of Care

Early in the development of this new system, the Louisiana Department of Health sought input from stakeholders and interested parties to assist in the development of a vision for a modern and comprehensive crisis system of care through a Request for Information.Based on findings from the Request for Information, LDH developed a crisis framework:

As part of the process to implement new Medicaid covered crisis response services in Louisiana, LDH/OBH partnered with the Center for Evidence to practice to identify and train providers for these crisis response services.

 

Crisis Service Providers Offering Services
(click on map above for more information on accessing services)

Services for Adults

Mobile Crisis Response

Behavioral Health Crisis Care

Community Brief Crisis Support

Crisis Stabilization

Region 1 Metropolitan New Orleans
Resources for Human Development, Inc.

 
Region 2 Greater Baton Rouge
Recovery Innovations DBA RI International


Region 3 South Central LA
Start Corporation

 

Region 6 Central LA
Humanity 2020 Group

 

Region 8 Northeast LA
Humanity 2020 Group

 
Region 9 Florida Parishes
Ness Healthcare


Region 10 Jefferson Parish
Jefferson Parish Human Services Authority

Region 2 Greater Baton Rouge
Recovery Innovations DBA RI International


Region 3 South Central LA
Start Corporation


Region 9 Florida Parishes
Ness Healthcare


Region 10 Jefferson Parish
Jefferson Parish Human Services Authority

 

Region 1 Metropolitan New Orleans
Resources for Human Development, Inc.


Region 2 Greater Baton Rouge
Recovery Innovations DBA RI International


Region 3 South Central LA
Start Corporation

 

Region 6 Central LA
Humanity 2020 Group

 

Region 8 Northeast LA
Humanity 2020 Group


Region 9 Florida Parishes
Ness Healthcare


Region 10 Jefferson Parish
Jefferson Parish Human Services Authority

Region 2 Greater Baton Rouge
Recovery Innovations DBA RI International

 

Crisis Service Providers Under Development

Services for Adults

Mobile Crisis Response

Behavioral Health Crisis Care

Community Brief Crisis Support

Crisis Stabilization

Region 7 Northwest LA
Council on Alcoholism & Drug Abuse of Northwest Louisiana

 

 

Region 6 Central LA
Red River Healthcare

 
Region 7 Northwest LA
Council on Alcoholism & Drug Abuse of Northwest Louisiana

 

 

Region 7 Northwest LA
Council on Alcoholism & Drug Abuse of Northwest Louisiana

Region 6 Central LA
Red River Healthcare

 
Region 10 Jefferson Parish
Jefferson Parish Human Services Authority

 

Services for Youth
Mobile Crisis Response and Community Brief Crisis Support

Region 1 Metropolitan New Orleans
Resources for Human Development, Inc.

Region 2 Greater Baton Rouge
Southeast Community Health Systems

 Region 3 South Central LA
Gulf Coast Teaching Family Services

 Region 4 Acadiana Area
The Extra Mile

 Region 5 Imperial Calcasieu
Imperial Calcasieu Human Services Authority

 Region 6 Central LA
Gulf Coast Teaching Family Services

 Region 9 Florida Parishes
Southeast Community Health Systems

 Region 10 Jefferson Parish
Jefferson Parish Human Services Authority

 

If you are a provider interested in becoming a crisis service provider, please visit the Center for Evidence to Practice to learn more. Apply to be a provider for crisis services here.


Additional Resources  

Upcoming Presentation Schedule

Statewide Implementation Plan Updates *dates subject to change*

LA-CRS Regional Meetings

 The Office of Behavioral Health (OBH) is planning a regional tour of the state to provide information on serving individuals in a behavioral health crisis. OBH staff will present on the Louisiana Crisis Response System (LA-CRS) services for adults that are currently being implemented and youth crisis services being implemented in 2024. There will also be an update on the first year of the 988 Suicide and Crisis Hotline. Join us for a discussion focused on the crisis needs and resources in your community. The schedule and locations for the tour is provided below. RSVP/registration is not required for attendance. For more information, email Kristie.Bellelo2@la.gov

 

Monday, August 14 – Metairie 9:30 a.m.

East Bank Regional Library

Jefferson Room

4747 West Napoleon Avenue

Metairie, LA 70001

Monday, August 14 – Houma 1:30 p.m.

North Terrebonne Library

Small Conference Room

4130 W Park Avenue

Gray, LA 70359

Monday, August 21 – Hammond 9:30 a.m.

Tangipahoa Parish Government

Clausen Building, Large Conference Room

15485 W Club Deluxe Road

Hammond, LA 70403

Monday, August 21 – New Orleans 1:30 p.m.

LSUHSC Human Development Center

Room 231

411 South Prieur St

New Orleans, LA 70112

Tuesday, August 22 – Lafayette 9:30 a.m.

South Regional Library

6101 Johnston St.

Lafayette, LA 70503

Tuesday, August 22 – Lake Charles 2:00 p.m.

United Way Southwest Louisiana

Training Room

815 Ryan Street

Lake Charles, LA 70601

(Overflow parking available on the southeast corner of Ryan Street and Broad Street)

Wednesday, August 23 – Alexandria 9:30 a.m.

Main Library

411 Washington Street

Alexandria, LA 71301

Wednesday, August 23 – Shreveport 1:30 p.m.

Hamilton/South Caddo-Shreve Memorial Library

2111 Bert Kouns Industriall Loop

Shreveport, LA 71118

Thursday, August 24 - Monroe 9:30 a.m.

Ouachita Parish Health Unit

Community Room

1650 Desiard Street

Monroe, LA 71201

Friday, August 25 – Baton Rouge 10:00 a.m.

Louisiana Department of Health

Bienville Building, Room 118

628 N. 4th Street

Baton Rouge, LA 70802

 

Presentations