Critical Incident Reporting

Self-Direction Employers must notify the Fiscal/Employer Agent (FEA) and support coordinator IMMEDIATELY anytime you have a change in your status as defined by your waiver program. Including the following Types of reportable incidents:

  • Major Illness
  • Major injury
  • Abuse (child, adult/elderly)
  • Neglect (child, adult/elderly, self)
  • Death
  • Exploitation/Extortion
  • Falls
  • Involvement with Law Enforcement
  • Involvement with Law Enforcement
  • Loss/Destruction of Home
  • Major Behavioral Incident
    • Attempted suicide, suicide, Self-endangerment, Elopement/Missing, Self-injury, Property Destruction, Offensive sexual behavior, Sexual Aggression, Physical aggression
  • Major Medication Incidents


Reporting Abuse, Neglect, Exploitation or Complaints

Physical, sexual or psychological abuse, financial exploitation, or neglect/abandonment of an OCDD program participant must be reported, whether the incident involves a participant in OCDD Home and Community-based services or in a licensed ICF/IDD facility.

  • To report abuse, neglect or exploitation of a child (age infant to 17), contact the Louisiana Department of Children & Family Services at 1-855-4LA-KIDS (1-855-452-5437).
  • To report abuse, neglect or exploitation of an adult (age 18-59), please contact the LDH Office of Aging and Adult Services Adult Protective Services program at 1-800-898-4910.
  • To report abuse, neglect or exploitation of an adult age 60 or older, contact the Governor's Office of Elderly Affairs/Elderly Protective Services at 1-833-577-6532.
  • Nursing home and privately owned intermediate care facilities for individuals with developmental disabilities (ICF/DD) providers, please report allegations of abuse or neglect to Health Standards Sectionat 1-877-343-5179.  
  • To file a complaint, concern or dissatisfaction involving services administered by OCDD or its contracted entities, call, write or otherwise communicate to the local human services authority or district. or call (225) 342-0095