Marketing and Member Education Resources for Managed Care Entities
- Companion Guide (Revised July 1, 2022)
- Guidelines for using Plain Language
- Guidelines How to Write about People with Disabilities
- LDH "Person First" Policy
- National Center on Disability and Journalism Disability Language Style Guide
- Workgroup for Electronic Data Interchange (WEDI) Health Identification Card Implementation Guide
- Health Plan Advisories and Informational Bulletins
- Health Plan Advisory 16-11: Healthy Louisiana Rebranding (Retired)
- Informational Bulletin 12-3: Member ID Cards (Revised January 20, 2021)
- Prevalent Languages (Revised February 2023)
Deliverable Templates
- Marketing and Member Education Plan (Revised July 1, 2022)
- Marketing and Member Education Activities Report (Revised June 2, 2022)
Marketing Complaint Online Form
Member Education Templates
- Handbook (Revised July 1, 2022)
- Welcome Newsletter (Revised July 1, 2022)
- Welcome Letter (Revised July 1, 2022)
- ID Card (Revised July 1, 2022)
- ID Card Carrier (Revised July 1, 2022)
- Provider Directory (Revised July 1, 2022)
- Denial Notices (Revised November 1, 2021)
- Lock-In Notices (Revised October 2020)
- Negative PDL Change Notice (Revised October 2020)
- Marketing Complaint (Revised October 2018)