Refer for CSoC

Process - how this works

Families or providers can call Magellan of Louisiana directly at 1-800-424-4489. You may also contact the child’s/youth’s Healthy Louisiana plan to determine what they need. Through a specific screening process, the plan will identify children and youth who should be screened for CSoC enrollment. Regardless of CSoC eligibility, Magellan and the Healthy Louisiana plans will ensure that children and youth are referred to providers who can meet their needs.

Who qualifies/how to refer

Magellan and each Healthy Louisiana plan operate a toll free number which is staffed 24/7 to take calls from anyone who has a behavioral health issue, provide over-the-phone crisis support as needed and help people find the right treatment.

CSoC will be recommended for children and youth who have very complex behavioral health needs and who are at risk of or are living out of their family homes.

View a more detailed explanation of Who Might CSoC be Right For


Healthy Louisiana Plans can be contacted as follows:

  Aetna Better Health  1-855-242-0802 (TTY 711)
  AmeriHealth Caritas  1-888-756-0004 (TTY 1-866-428-7588)

  Healthy Blue

 1-844-521-6941 (TTY 711)

  Humana Healthy Horizons in Louisiana

 1-800-448-3810 (TTY 711)
  Louisiana Health Care Connections    1-866-595-8133 (TTY 711)
  United Health Care  1-866-675-1607 (TTY 711)
  If you are not sure to which plan you belong:   1-855-229-6848 (TTY 1-855-526-3346)


Tips for making a referral

Helpful tips for the phone call:

  • Tell the representative who answers that you are calling to make a CSoC referral.
  • Be prepared to answer questions about your concerns about what's going on in your child's life that makes you think CSoC is needed. You will be asked about the child's:
    • Age
    • Insurance/Medicaid
    • Mental Health History
    • Substance Abuse History
    • Medicine
    • Medical history
    • History with child welfare, juvenile justice and trouble in school

If a child or youth does not meet CSoC eligibility criteria, the Healthy Louisiana plan will provide other Medicaid provider network information that will be helpful.

You can call anytime of day or night on any day of the week.