Frequently Asked Questions

Why am I getting an error message when I was logged in earlier?

  1. In an Internet Explorer window, go to Tools, Internet Options. In the section "Browsing history", click the "Delete" button.
  2. Close Internet Explorer
  3. Click the following link and enter your SIMS credentials:  www.ldh.la.gov/sim

How can I obtain a username and password?

If you are a nusing facility or ICF-IID, please contact the Aministrator at your provider.

I used to be able to upload attachments, and now I cannot. Why not?

HSS is aware of this issue and we are working with the developer to implement a solution.  

Why don't I see my list of SIMS Incidents?

Please click here for the instructions on how to apply the filters to see your list of incidents: click here

 

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