Bureau of Health Services Financing (Medicaid)

The Bureau of Health Services Financing is the LDH division responsible for the Medicaid Program, with regional offices that provide in-person assistance with Medicaid eligibility applications and information along with numerous application centers throughout Louisiana.

In 2024, more than 1.6 million people were enrolled in Louisiana’s Medicaid program. Medicaid provides healthcare coverage to low-income individuals and families. The program is a shared effort between the state of Louisiana and the federal government. Eligible individuals can receive hospital and physician care, prescriptions, lab and x-ray services, home health services, nursing facility services and more. Click on Medicaid in the menu above to explore our services and get more information.

Mission

 Our mission is to improve health and healthcare in Louisiana.

Vision

Our philosophy is to operate the Medicaid Program in a manner that achieves the Triple Aim of optimizing health system performance by:

  • Improving the patient experience of care (including quality and satisfaction).
  • Improving the health of populations.
  • Reducing the per capita cost of health care.

We envision a future where everyone in Louisiana has the best care and health possible.

Select your region to find services near you.

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What's Happening in Medicaid

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Quality Improvement

Transforming Maternal Health (TMaH)

EPSDT Age Out

LaHIPP

Mobile Access to Health Information

Medicaid Leadership

Kimberly Sullivan

Medicaid Executive Director kimberly.sullivan@la.gov

Vacant

Chief Financial Officer

Pam Diez

Chief Operating Officer pam.diez@la.gov

Mitzi Hochheiser

Medicaid Deputy Director - Data and Systems mitzi.hochheiser@la.gov

Charlene Julien

Medicaid Deputy-Director - Eligibility Division charlene.julien@la.gov

Brian Bennett

Medicaid Deputy Director - Policy, Waivers and Public Affairs brian.bennett@la.gov

Kolynda Parker

Medicaid Deputy Director - Program Operations and Compliance Division kolynda.parker@la.gov

Dr. Shantel Hebert-Magee

Medical Director shantel.hebert-magee@la.gov

Medicaid Services

Louisiana's Medicaid program covers many of the same things that private health insurance programs traditionally cover. Medicaid can also cover services to help "fill in the gaps" in Medicare and meet certain long-term care needs. 

Learn more

Contact Us

Contact Medicaid Customer Service

Online

Via email

By phone at 1-888-342-6207
Hours of operation: Monday - Friday, 8:00 a.m. - 4:30 p.m 

Contact Your Health Plan 

 

 

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Medicaid News

  • Louisiana Department of Health leadership announces key initiatives

  • April 2025 Legislative Oversight Committee Activity

  • Attention: Pediatric Healthcare Providers

More News

Frequently Asked Questions

Who is eligible for Louisiana Medicaid?

Low-income individuals and families including children, parents, pregnant women, seniors and people with disabilities can be eligible for Louisiana Medicaid. For a list of eligibility criteria, click here.

How do I apply for Louisiana Medicaid?

Louisiana residents can apply by mail, by phone at 1-888-342-6207, in person at a local Medicaid office or online. For more information, click here.

How often do I need to renew my Medicaid coverage?

Medicaid coverage must be renewed annually. When it’s time to renew, existing recipients will receive a notice from the Louisiana Department of Health. It’s important to respond promptly to avoid losing coverage. Need to renew now? Click here.

Can I appeal a denied Medicaid application?

Yes. There are several ways to request an appeal on an application. Appeals can be mailed directly to Medicaid or the Division of Administrative Law, Department of Health Section. Appeals can also be requested by calling Medicaid Customer Service at 1-888-342-6207. For more information, click here.

How do I find a doctor who accepts Medicaid?

Click here.

Surgeon General Ralph L. Abraham, M.D.

Secretary Bruce D. Greenstein

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