Member Rights

It is Important to Know Your Rights

Right to Get Information: You have the right to know about your health plan and services available to you.
Right to Choose Providers: You can choose your doctors and healthcare providers from those that accept Medicaid.
Right to Fair Treatment: You should be treated fairly and not discriminated against because of race, gender, or disability.
Right to Privacy: Your personal health information should be kept private and safe.
Right to Appeal Decisions: If your service is denied or if you're unhappy with your care, you can appeal the decision.
Right to Get Care Quickly: You should receive healthcare services in a timely manner, especially if it’s urgent.
Right to Help with Understanding: You can get help to understand your rights and how to use your Medicaid benefits.
Right to Participate: You have the right to be involved in decisions about your healthcare and treatment plans.
Right to Receive Services: You should get all the services covered by Medicaid that you need.
Right to Report Problems: You can report any problems or complaints about your care or the service you receive.

Ensures You Get Care: It helps you make sure you receive the health services you need.
Empowers You: When you know your rights, you can speak up for yourself if something isn’t right.
Helps You Make Better Choices: It allows you to choose the best doctors and services for you.
Protects Your Privacy: It keeps your personal health information safe.
Helps You Fight Denials: If your care is denied, knowing your rights lets you appeal and ask for what you need.
Improves Your Health: Understanding your rights can lead to better care and better health outcomes.

These rights help ensure you receive the care you need and deserve.