To continue to offer support to providers during the integration of mental health and substance use services into Bayou Health, the Department of Health and Hospitals (DHH) will continue to co-host the calls with the Managed Care Organizations (MCO) through the month of April 2016. The calls will take place Monday through Friday with a different MCO each day. The calls will allow DHH to continue to keep providers up to date with announcements and will allow providers to make comments or ask the MCOs questions. If you email your questions or comments to bayouhealth@la.gov before the call, Medicaid will forward your email to the appropriate MCO. This will allow the MCOs time to prepare a response. All provider types are welcome to participate on the calls. The call schedule will be as follows:

• Monday - Aetna
• Tuesday - Amerigroup
• Wednesday - AmeriHealth Caritas
• Thursday - Louisiana Healthcare Connections
• Friday - United Healthcare

All calls will take place from noon until 1 p.m. The call-in information is as follows:

• Call-in #: 1-888-636-3807
• Access Code: 1133472

DHH offers providers numerous avenues for reporting and resolving issues related to Bayou Health. Please refer to Information Bulletin 12-27 posted on www.makingmedicaidbetter.com. This bulletin also includes contact information for each of the MCOs.    

For news specifically pertaining to the integration, you can click on the "Behavioral Health" tab on www.makingmedicaidbetter.com. To automatically receive updates and releases from the Department regarding the integration, subscribe to the "Integrated Health Care" newsletter.