October 14, 2019 Louisiana Medicaid to begin making calls to members on Monday concerning renewals

Baton Rouge, Louisiana, Oct 14, 2019 - Louisiana Medicaid will be starting a new outreach effort on Monday that will include calling Medicaid members who have not yet completed their annual renewal and are at risk of losing their healthcare coverage.

Starting this month, the Department of Health will resume auto-closures for approximately 82,000 adult Medicaid members. Many of these individuals are likely still eligible and may maintain their coverage if they respond. Those who will be affected will receive additional letters and communications, including phone calls, from their health plan in the coming weeks. Phone calls from the health plans will begin today and may come during the day or after regularly scheduled business hours to remind members to complete the annual renewals.

Auto-closures will not affect Louisiana’s most vulnerable citizens; such as children, waiver recipients and those in long-term care settings like nursing homes.

Starting next month in November, calls directly from Medicaid will play an automated message first when the phone is answered and members will have the option to speak directly to a Medicaid customer service agent or to renew their coverage over the phone. 

It is important to know that these calls from Louisiana Medicaid or your health plan are not scams, and that answering them is vital to maintaining coverage.

It is also possible to renew your coverage online using Medicaid’s online self-service website. This is the fastest and easiest way to ensure your renewal is completed timely.  To do so, click here.

For more information, visit http://www.healthy.la.gov.