Changes to Medicaid Coverage Possible Under New Federal Guidance

Louisiana Medicaid has been keeping members covered from the beginning of the COVID-19 public health emergency. Since March 2020, the only reason a member could lose their coverage was if they died, moved out of state or asked to be closed. 

Starting this month, new federal guidance allows Medicaid to change or end coverage for additional reasons. Medicaid may also request additional information from members if needed.

If your coverage is affected, Medicaid will send you a letter in the mail. We will use the address you gave to Medicaid. You can make sure we have your latest address by logging in to the self-service web portal at

Be sure to read any mail you receive from Medicaid and follow the directions in the letter. If you have questions about a letter you receive from Medicaid, you can call 1-888-342-6207 or log in to the self-service web portal to check your case status.

One reason a Medicaid member’s coverage could change is if they started receiving Medicare since the public health emergency began in March. If this is the case, you would have received a notice that you were approved for the Medicare Savings Program through Medicaid. You may receive a notice now letting you know that your normal Medicaid benefits are ending. This is because Medicare will cover the services you used to get through Medicaid.