Finding a doctor or dentist who accepts Medicaid and practices in their area used to be a chore for Medicaid recipients, as well as their primary care physicians. Now, that information can be found via a quick computer search.
The Medicaid program’s Web site, www.medicaid.dhh.louisiana.gov, now features a Provider Locator Map that allows users to search for Medicaid providers by parish or region. Users can pick what sort of service they need (i.e. vision services, foot specialists, mental health services) and be given a list of all providers for that service in their area who are enrolled in Medicaid.
“We often hear complaints from our Medicaid recipients or their primary care physicians that they have trouble finding a provider for a specialized service who accepts Medicaid,” said LDH Secretary Dr. Fred Cerise. “With this new search tool, it will be easier and faster for recipients to locate a provider in their area, and it will be easier for their primary care doctors to refer them to another provider.”
To access this feature, users should go to the site and click on the magnifying glass that says "Find a doctor or dentist in Medicaid." They will then be directed to the map, which will allow them to select a service from a drop-down menu and click on either their region or their parish to search. The map gives users the name, address and phone number of all providers that fit their search criteria. If no active provider is listed in a user’s parish for service, they are advised to check the surrounding parishes or the entire region.
It is important for clients to remember that this tool is only intended to be a starting point when looking for a Medicaid Provider and that just because a provider is listed on the site does not guarantee the recipient will be able to get an appointment. While all of the providers listed are "active," not all of them will be accepting new patients.
Medicaid staff are reminding recipients that they should always check with the listed provider to see if he or she is taking new Medicaid clients and/or seek referrals from their CommunityCARE primary care physicians before scheduling an appointment.
“We have made greater strides this year in making our programs and services more accessible to the public through our Web site,” Cerise said. “Since April, we have launched a restaurant inspections ratings site and a nursing home inspections ratings site to give people more information. Like those sites, this addition to our Medicaid site will ease the process for recipients seeking treatment and will enable them to receive the medical services they need in a faster and more efficient manner.”
Recipients who are unable to find a provider through this service should call the KIDMED/ CommunityCARE Referral Assistance Hotline at 1-877-455-9955 for help.