WIC Complaint Procedure 

(haga clic aquí para el procedimiento de queja WIC español)

There are 5 types of WIC complaints which can be reported:

  • WIC Civil Rights Complaint
  • WIC Program Complaint (Non-Civil Rights)
  • WIC Program Appeal
  • WIC Vendor Complaint
  • WIC Participant Complaint

WIC Civil Rights Complaint

A WIC Civil Rights Complaint results when an individual believes and indicates they were treated differently because of their race, color, national origin, sex (including sexual orientation and gender identity), disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

The Civil Rights complaint is investigated by the USDA with assistance from the Louisiana WIC State Agency.

A WIC applicant or participant can file a WIC Civil Rights complaint by completing the WIC Complaint and Appeal Form (Formulario de Queja y Apelación del Programa WIC) and following the directions included for mailing the Civil Rights complaint to the USDA. If mailing is not an option, the WIC Complaint and Appeal Form can be completed and emailed to wendy.terrell@la.gov. You may also call 225-342-7900 to report the details of your Civil Rights Complaint.

WIC Program Complaint (Non-Civil Rights)

A WIC Program complaint (Non-Civil Rights) can be related to appointments, customer service, courtesy, fair treatment, answering telephones, clinic hours, food instruments, privacy and other related WIC service processing concerns. These complaints are investigated by the Louisiana WIC State Agency.

A WIC applicant or participant can file a WIC Program Complaint by completing the Louisiana WIC Complaint Form

WIC Program Appeal

A WIC Program Appeal can be submitted by an individual who feels he/she has been unfairly denied, terminated, disqualified from the WIC program or required to make a cash repayment for improperly issued benefits, program fraud or abuse.

Appeal requests are forwarded to the Louisiana Division of Administrative Law with assistance from the Louisiana WIC State Agency. 

The WIC Complaint and Appeal Form should be completed and mailed to the WIC State Agency Director address listed on the form. The WIC Complaint and Appeal form can also be emailed by clicking the Submit Form button in the upper right hand corner of the form.

WIC Vendor and WIC Participant Complaints

WIC Vendor and/or Participant complaints are investigated and resolved by the WIC State Agency Vendor Section.

File A WIC Vendor Complaint

Vendor complaints can be filed by WIC participants or others against a vendor. Vendor complaints include, but are not limited to:

  • Adverse treatment of a WIC participant by a Vendor's owner, manager or employee
  • Charging more to WIC participants than other customers
  • Providing outdated or spoiled food items
  • Refusal to accept manufacturers' coupons, or other store discounts
  • Inadequate variety and/or quantity of WIC authorized supplemental food items

Vedor complaints can be filed through our LA WIC Vendor Shopping Experience Form

File A WIC Participant Complaint

Participant complaints can be filed by authorized WIC vendors or others against WIC participants. 

These complaints include, but are not limited to: 

  • Adverse treatment of a vendor's owner, manager or employees
  • Failure to distribute foods to intended WIC participants
  • Purchase or attempted purchase of unauthorized foods with the WIC EBT card.
  • Attempt to purchase larger quantities of an authorized supplemental food item/ formula than allowed.     
  • Fraudulent use of WIC foods or EBT cards (give away, sell, make an offer to give away or sell).  

Fill out the Louisiana WIC Complaint Form to file a WIC participant complaint. 

 

Reporting WIC Fraud 

There are two types of potential WIC fraud which may be reported to the WIC State Agency. 

WIC Participant Fraud: 

WIC Participant Fraud may include but is not limited to the following:

  • Dual Participation which includes:
    • Receiving WIC benefits from more than one site at the same time
    • Receiving WIC benefits in more than one State at the same time
    • Receiving CSFP (Commodity Supplemental Foods Program) benefits and WIC benefits at the same time
  • Making a verbal offer of sale to another individual or allowing someone else to do so
  • Posting WIC foods or benefits for sale in print (in newspapers or publications) or allowing someone else to do so
  • Posting WIC foods or benefits for sale on the internet (through websites such as craigslist, Facebook, Twitter, eBay, etc.) or allowing someone else to do so
  • Making false or misleading statements or intentionally misrepresenting, concealing or withholding facts to obtain WIC benefits
  • Attempted or actual returning or exchanging of WIC EBT card/CVVs or supplemental foods for cash, credit, non-food items, non-WIC foods or WIC foods in amounts other than those listed on the participant's WIC EBT card/CV
  • Redeeming WIC EBT card/CVVs that were reported stolen, burned, damaged or lost.
  • Giving away WIC Food Benefits or WIC EBT card/CVVs to someone other than an enrolled participant.
  • Altering WIC EBT card/CVVs in any way.
  • Other actions involving WIC EBT cardCVVs in violation of Louisiana WIC policy

WIC Vendor or Grocery Store Fraud:

WIC Vendor Fraud may include but is not limited to the following:

  • Knowingly exchanging or refunding money for WIC food items
  • Exchanging WIC EBT card/CVVs for money
  • Giving rain checks, IOUs or crediting personal accounts
  • Allowing WIC participants to purchase less than the total WIC food package
  • Failing to fill out the dollar amount of the transaction in front of the WIC participant
  • Charging higher prices for WIC food items to WIC participants
  • Allowing WIC participants to purchase more food than the total food package
  • Redeeming WIC EBT card/CVVs for an unauthorized vendor

If you suspect a WIC Participant or a WIC Vendor has committed fraud, there are three ways you can report this to the WIC State Agency for investigation.

1.  Call the WIC State Agency at 504-568-8229

2.  Complete the Online Fraud Form and submit it to the WIC State Agency.

 

In accordance with Federal Law and Department of Agriculture (USDA) policy, this institution is prohibited from discriminating on the basis of race, color, national origin, sex, age, or disability. 

To file a complaint of discrimination, write USDA, Director, Office of Adjudication, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410 or call toll free (866) 632-9992 (Voice). Individuals who are hearing impaired or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339;  or (800) 845-6136 (Spanish). USDA is an equal opportunity provider and employer.

 

USDA Nondiscrimination Statement

In accordance with Federal civil rights law and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its Agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex, disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA.

To file a complaint of discrimination, write USDA, Director, Office of Adjudication, 1400 Independence Avenue, SW, Washington, D.C. 20250-9410 or call toll free (866) 632-9992 (Voice). Individuals who are hearing impaired or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish). USDA is an equal opportunity provider and employer.