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WIC Complaint and Fraud Procedure
WIC Program Complaint
A WIC Program complaint (Non-Civil Rights) can be related to appointments, customer service, courtesy, fair treatment, answering telephones, clinic hours, food instruments, privacy and other related WIC service processing concerns. These complaints are investigated by the Louisiana WIC State Agency.
WIC Vendor Complaint
Vendor complaints can be filed by WIC participants or others against a vendor. Vendor complaints include, but are not limited to:
- Adverse treatment of a WIC participant by a Vendor's owner, manager or employee
- Charging more to WIC participants than other customers
- Providing outdated or spoiled food items
- Refusal to accept manufacturers' coupons or other store discounts
- Inadequate variety and/or quantity of WIC-authorized supplemental food items
WIC Program Appeal
A WIC Program Appeal can be submitted by an individual who feels he/she has been unfairly denied, terminated, disqualified from the WIC program or required to make a cash repayment for improperly issued benefits, program fraud or abuse. Appeal requests are forwarded to the Louisiana Division of Administrative Law with assistance from the Louisiana WIC State Agency.
You can mail your form to the address listed at the bottom of the form.
WIC Participant Complaint
Participant complaints can be filed by authorized WIC vendors or others against WIC participants. These complaints include, but are not limited to:
- Adverse treatment of a vendor's owner, manager or employees
- Failure to distribute foods to intended WIC participants
- Purchase or attempted purchase of unauthorized foods with the WIC EBT card.
- Attempt to purchase larger quantities of an authorized supplemental food item/ formula than allowed.
- Fraudulent use of WIC foods or EBT cards (give away, sell, make an offer to give away or sell).
WIC Civil Rights Complaint
A WIC Civil Rights Complaint results when an individual believes and indicates they were treated differently because of their race, color, national origin, sex (including sexual orientation and gender identity), disability, age, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. The Civil Rights complaint is investigated by the USDA with assistance from the Louisiana WIC State Agency.
You can mail your form to the address at the bottom of the form, email it to wendy.terrell@la.gov, or call 225-342-7900
Reporting WIC Fraud
WIC Participant Fraud
WIC Participant Fraud may include but is not limited to the following:
- Dual Participation which includes:
- Receiving WIC benefits from more than one site at the same time
- Receiving WIC benefits in more than one State at the same time
- Receiving CSFP (Commodity Supplemental Foods Program) benefits and WIC benefits at the same time
- Making a verbal offer of sale to another individual or allowing someone else to do so
- Posting WIC foods or benefits for sale in print (in newspapers or publications) or allowing someone else to do so
- Posting WIC foods or benefits for sale on the internet (through websites such as craigslist, Facebook, Twitter, eBay, etc.) or allowing someone else to do so
- Making false or misleading statements or intentionally misrepresenting, concealing or withholding facts to obtain WIC benefits
- Attempted or actual returning or exchanging of WIC EBT card/CVVs or supplemental foods for cash, credit, non-food items, non-WIC foods or WIC foods in amounts other than those listed on the participant's WIC EBT card/CV
- Redeeming WIC EBT card/CVVs that were reported stolen, burned, damaged or lost.
- Giving away WIC Food Benefits or WIC EBT card/CVVs to someone other than an enrolled participant.
- Altering WIC EBT card/CVVs in any way.
- Other actions involving WIC EBT cardCVVs in violation of Louisiana WIC policy
WIC Vendor or Grocery Store Fraud
WIC Vendor Fraud may include but is not limited to the following:
- Knowingly exchanging or refunding money for WIC food items
- Exchanging WIC EBT card/CVVs for money
- Giving rain checks, IOUs or crediting personal accounts
- Allowing WIC participants to purchase less than the total WIC food package
- Failing to fill out the dollar amount of the transaction in front of the WIC participant
- Charging higher prices for WIC food items to WIC participants
- Allowing WIC participants to purchase more food than the total food package
- Redeeming WIC EBT card/CVVs for an unauthorized vendor
If you suspect a WIC Participant or a WIC Vendor has committed fraud, you can call the WIC State Agency at (504) 568-8229, or complete either online forms below.