Dental Services
Effective January 1, 2021, the Louisiana Department of Health (LDH) has contracted with DentaQuest and MCNA Dental to provide dental benefits for qualified Medicaid enrollees. These plans are accountable to LDH and the state of Louisiana. Their contract requires adherence to detailed grievance and appeals requirements. Members have the right to appeal denied services, first to their plan, then to the State. There are also strict marketing guidelines that must adhere to with mandatory prior approval of marketing materials. LDH will monitor all complaints, grievances and appeals to assure that DentaQuest and MCNA Dental are accountable to the enrollees and the state. Complaints and any questions can be submitted by email to healthy@la.gov and the appropriate staff will address any issues or concerns.
Dental Provider News
- Informational Bulletin 20-15: Dental Members and Plan Choice vs. Provider Steering (July 9, 2020)
- Dental Provider Bulletin (July 9, 2020)
- Informational Bulletin 20-11: Teledentistry during the COVID-19 Declared Emergency (April 22, 2020)
- State announces intent to contract with two companies for dental services for Medicaid enrollees (February 28, 2020)
DentaQuest
Call DentaQuest 1-800-685-0143 (Monday - Friday, 7 a.m. - 7 p.m.)
TTY (Hearing Impaired): 1-800-466-7566
MCNA DENTAL
| www.mcnala.net |
| Call MCNA Dental: 1-855-702-6262 (Monday - Friday, 7 a.m. - 7 p.m.) |
| TTY (Hearing Impaired): 1-800-955-8771 |
Resources
Reporting Requirements
Financial Reporting
Report Formats
Companion Guides
- State Fair Hearing Companion Guide
- Dental Benefit Program Manager Systems Companion Guide (Updated October 7, 2020)
- Marketing and Member Education Companion Guide
Medicaid Program Links
- Louisiana Medicaid Dental Services Program
- Mediciad Self Service Portal
- Medicaid Services Chart
- Medicaid State Plan
Archived Materials