Dental Services
In an effort to continue to improve access and the quality of oral health services, the Louisiana Department of Health (LDH) has contracted with Managed Care of North America (MCNA) Dental to provide dental benefits for qualified Medicaid enrollees. MCNA Dental is accountable to LDH and the state of Louisiana. Their contract requires adherence to detailed grievance and appeals requirements. Members have the right to appeal denied services, first to MCNA, then to the State. There are also strict marketing guidelines that must adhere to with mandatory prior approval of marketing materials. LDH will monitor all complaints, grievances and appeals to assure that MCNA is accountable to the enrollees and the state. Complaints and any questions can be submitted by email to healthy@la.gov and the appropriate staff will address any issues or concerns.
Dental Provider News
- State announces intent to contract with two companies for dental services for Medicaid enrollees (February 28, 2020)
- Informational Bulletin 20-11: Teledentistry during the COVID-19 Declared Emergency (April 22, 2020)
- Dental Provider Bulletin (July 9, 2020)
- Informational Bulletin 20-15: Dental Members and Plan Choice vs. Provider Steering (July 9, 2020)
MCNA DENTAL
| www.mcnala.net |
| Call MCNA Dental: 1-855-702-6262 (Monday - Friday, 7 a.m. - 7 p.m.) |
| TTY (Hearing Impaired): 1-800-955-8771 |
Resources
- Dental Independent Review
- MCNA News and Events
- MCNA Executed Contract
- Frequently Asked Questions
- Find a Dental Provider
- Quality Committee
Reporting Requirements
Financial Reporting
Report Formats
Companion Guides
- State Fair Hearing Companion Guide
- Dental Benefit Program Manager Systems Companion Guide (Updated April 11, 2017)
Medicaid is an assistance program that provides medical coverage to low-income people who meet certain eligibility qualifications. Currently in Louisiana, more than 1.5 million people are enrolled in Medicaid. If you wish to apply for Louisiana Medicaid or need information on the current system of care (services covered, providers, etc.), click here.
Medicaid Program Links
Archived Materials