Dental Services

In an effort to continue to improve access and the quality of oral health services, the Louisiana Department of Health (LDH) has contracted with Managed Care of North America (MCNA) Dental to provide dental benefits for qualified Medicaid enrollees. MCNA Dental is accountable to LDH and the state of Louisiana. Their contract requires adherence to detailed grievance and appeals requirements. Members have the right to appeal denied services, first to MCNA, then to the State. There are also strict marketing guidelines that must adhere to with mandatory prior approval of marketing materials. LDH will monitor all complaints, grievances and appeals to assure that MCNA is accountable to the enrollees and the state. Complaints and any questions can be submitted by email to and the appropriate staff will address any issues or concerns.

Dental Provider News

Call MCNA Dental: 1-855-702-6262 (Monday - Friday, 7 a.m. - 7 p.m.)
TTY (Hearing Impaired): 1-800-955-8771


Reporting Requirements

Financial Reporting

Report Formats

Companion Guides

Medicaid is an assistance program that provides medical coverage to low-income people who meet certain eligibility qualifications. Currently in Louisiana, more than 1.5 million people are enrolled in Medicaid. If you wish to apply for Louisiana Medicaid or need information on the current system of care (services covered, providers, etc.), click here.

Medicaid Program Links

Archived Materials