Medical Transportation Provider Resources

Non-Emergency Medical Transportation (NEMT)

How to Become a NEMT Provider:

NEMT providers may contract with a broker utilized by a managed care organization (MCO) or the broker that manages transportation for legacy Medicaid beneficiaries, Southeastrans.

All NEMT providers must enroll in Medicaid beginning in April of 2021. More information  about this requirement and how to enroll is available  here.

 

Healthcare Provider    (MCO)

Transportation Broker

Contact Information

Aetna

One Call

(314) 708-8307

Grouphealth_providerrelations@onecallcm.com

AmeriHealth Caritas and Legacy Medicaid

Southeastrans

(225) 726-2794

Healthy Blue

Meditrans

(337) 534-4484

providers@callmeditrans.com

Louisiana Healthcare Connections

Veyo

(855) 264-6368 or providersLA@veyo.com

UnitedHealthcare

ModivCare

(512) 939-3841

 
Transportation providers are allowed to enroll with any combination of brokers, and must continually meet credentialing standards.

Fee Schedule:

NEMT providers are allowed to individually negotiate their reimbursement rates. The minimum fee schedule can be found here. Brokers may pay more than the minimum fee amount, but they cannot pay less without your agreement.

Scheduling:

The brokers shall assign transportation providers on the basis of the least costly means available,

Claims:

NEMT providers will bill the respective transportation broker. Claim escalation and appeal information can be found here.

Provider Notices:

COVID-19 NEMT Provider Bulletin

MCO Claims Payment Issue Escalation

 

CONTACT:

Melanie Doucet

Melanie.Doucet@la.gov

(225) 333-7473

 

Justin Owens

Justin.Owens@la.gov

(225) 342-9566