Starting this fall, Louisiana Medicaid and LaCHIP recipients enrolled in the Amerigroup, LaCare or Louisiana Healthcare Connections Bayou Health Plan will begin to have their prescription drugs and pharmacy services managed through their Bayou Health Plans.

To prepare providers for this transition, Bayou Health will temporarily modify its daily provider call schedule to focus on pharmacy questions and comments. Beginning Monday, September 17 until further notice, the following call schedule will be in place:

  • Monday - Primary Focus on Pharmacy Questions and Comments
  • Tuesday - Primary Focus on Pharmacy Questions and Comments
  • Wednesday - Hospitals, Physicians and other providers
  • Friday - Primary Focus on Pharmacy Questions and Comments

All calls will take place from noon to 1 p.m. The call-in information (pre-registration is not required) is:

  • Call-in #: 1-888-278-0296
  • Access Code: 6556479#

Thursday's calls will continue to focus on specialized behavioral health services, and will be conducted through Magellan/Louisiana Behavioral Health Partnership. The call-in information for this call is:

  •  Call-in#: 1-888-205-5513
  •  Access Code: 827176

 Any provider is welcome to call on any of the days, but Bayou Health staff will give priority to questions from the designated provider type for that call, and will have staff who work in that provider area on the line to assist.