April 15, 2016 MCO Provider Calls Moving to Weekly Format in May

Baton Rouge, Louisiana, Apr 15, 2016 -  

Beginning in May, the daily noon provider calls related to the integration of mental health and substance use services into Bayou Health will shift to a weekly call on Wednesdays only. The Department of Health (DHH) will co-host the calls with the Managed Care Organizations (MCO) through the middle of September 2016. Each week a different MCO will participate in the calls, giving providers the opportunity to make comments or ask the MCOs questions, and LDH the chance to keep providers up to date with announcements. Providers may continue to email questions or concerns to bayouhealth@la.gov if you are unable to resolve your issue with the MCOs. All provider types are welcome to participate on the calls. The call schedule will be as follows:

• May 4, 2016 - Aetna
• May 11, 2016 - Amerigroup
• May 18, 2016 - AmeriHealth Caritas
• May 25, 2016 - Louisiana Healthcare Connections
• June 1, 2016 - United Healthcare Community Plan
• June 8, 2016 - Aetna
• June 15, 2016 - Amerigroup
• June 22, 2016 - AmeriHealth Caritas
• June 29, 2016 - Louisiana Healthcare Connections
• July 6, 2016 - United Healthcare Community Plan
• July 13, 2016 - Aetna
• July 20, 2016 - Amerigroup
• July 27, 2016 - AmeriHealth Caritas
• Aug. 3, 2016 - Louisiana Healthcare Connections
• Aug. 10, 2016 - United Healthcare Community Plan
• Aug. 17, 2016 - Aetna
• Aug. 24, 2016 - Amerigroup
• Aug. 31, 2016 - AmeriHealth Caritas
• Sept. 7, 2016 - Louisiana Healthcare Connections
• Sept. 14, 2016 - United Healthcare Community Plan

All calls will take place from noon until 1 p.m. The call-in information is as follows:

• Call-in #: 1-888-636-3807
• Access Code: 1133472

LDH offers providers numerous avenues for reporting and resolving issues related to Bayou Health. Please refer to Information Bulletin 12-27 posted on www.makingmedicaidbetter.com. This bulletin also includes contact information for each of the MCOs.    

For news specifically pertaining to the integration, you can click on the "Behavioral Health" tab on www.makingmedicaidbetter.com. To automatically receive updates and releases from the Department regarding the integration, subscribe to the "Integrated Health Care" newsletter.