April 15, 2016 MCO Provider Calls Moving to Weekly Format in May

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Beginning in May, the daily noon provider calls related to the integration of mental health and substance use services into Bayou Health will shift to a weekly call on Wednesdays only. The Department of Health (DHH) will co-host the calls with the Managed Care Organizations (MCO) through the middle of September 2016. Each week a different MCO will participate in the calls, giving providers the opportunity to make comments or ask the MCOs questions, and LDH the chance to keep providers up to date with announcements. Providers may continue to email questions or concerns to bayouhealth@la.gov if you are unable to resolve your issue with the MCOs. All provider types are welcome to participate on the calls. The call schedule will be as follows:

All calls will take place from noon until 1 p.m. The call-in information is as follows:

LDH offers providers numerous avenues for reporting and resolving issues related to Bayou Health. Please refer to Information Bulletin 12-27 posted on www.makingmedicaidbetter.com. This bulletin also includes contact information for each of the MCOs.    

For news specifically pertaining to the integration, you can click on the "Behavioral Health" tab on www.makingmedicaidbetter.com. To automatically receive updates and releases from the Department regarding the integration, subscribe to the "Integrated Health Care" newsletter.

Surgeon General Ralph L. Abraham, M.D.

Interim Secretary Drew Maranto

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