The Family Resource Center

Navigating resources can be overwhelming for families, individuals, and providers. The Bureau of Family Health Family Resource Center is here to help!

Text, Call, or Email Today!

All non-English-speaking families can text their name, preferred language, and date/time that they are available between 8 a.m. and 4:30 p.m. to (504) 214-1785, and staff will respond in their preferred language.

Staff with the Family Resource Center are able to help identify and connect families and individuals to resources based on their child’s specific needs.  In addition to health information, staff can connect families to:

  • Physical and mental health services: Locating health care providers (doctors and nurses), mental health counselors, vaccine clinics, speech or occupational therapists, and reproductive health services that accept your insurance or offer services based on your ability to pay (sliding scale payments).

  • Care coordination: Getting information about referral and follow-up services available through community organizations to best support your needs.

  • Early childhood education and school-related accommodations: Providing information for child care assistance, Head Start, and Early Head Start, and educational support services for children with health care needs.   

  • Insurance and finances: Help applying for Medicaid coverage (health insurance) or other financial services (Supplemental Security Income) that cover your needs.

  • Community resources: SNAP (food stamps - Supplemental Nutrition Assistance Program), WIC (Special Supplemental Nutrition Program for Women, Infants, and Children), assistance technology, via-link, emergency preparedness, etc.  

  • Services to help youth move into adulthood: Resources and referrals for employment, independent living, education, insurance, legal affairs services, and more to help youth gain independence and achieve their long-term goals.

 

The Family Resource Center can provide information directly to families and individuals and talk to health care providers to determine what resources would work best for their patients.   Providers can contact the Family Resource Center to get connected to resources like:

  • School-related accommodations and child care assistance: Resources to assist families in advocating for their children with special health care needs to help them achieve their goals and ensure they are active participants in the education process.

  • Early intervention and disability services: Resources and referrals to services for the early identification of developmental delays and to help children and young adults with developmental disabilities, intellectual disabilities, and special health care needs.

  • Physical, mental, and behavioral health services: Resources related to specialized patient care provided by medical professionals through primary or outpatient care, mental health counseling, or behavioral health services.

  • Peer support organizations: Community-based organizations offering assistance, peer support, education, and training to families who have children with disabilities and special health care needs.

  • Services assisting youth transitioning to adulthood: Resources and referrals for employment, independent living, education, insurance, legal affairs services, and more to help youth gain independence and achieve their long-term goals.

For more information, email [email protected] or call 504-896-1340.

Families Helping Families

The Bureau of Family Health also partners with Families Helping Families to provide extra support to families of children and youth with special health care needs. Families Helping Families works to help children gain independence and integrate into the community through resource linkage services, peer support, education, and training. Their staff includes individuals with disabilities and family members of those with disabilities who are familiar with navigating the systems.

Families Helping Families community resource specialists are available to help families connect to resources and services that can help them in their communities. They have the knowledge and skills to work with families of children with special health care needs. Community resource specialists can help you and your child by providing:

  • Tips for accessing services

  • Peer and emotional support

  • Referrals to medical and support services

  • Connections to other parents with children and youth with special health care needs and disabilities

Find out who the community resource specialist is in your area by visiting this webpage for a listing of contact information for all Families Helping Families Resource Centers in Louisiana.

Surgeon General Evelyn Griffin, MD

Secretary Bruce D. Greenstein

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