Statewide Incident Management System (SIMS)

SIMS is a web-based application for OCDD. It provides authorized entities involved in OCDD Home and Community Based Services (HCBS) an online method for submitting critical incidents as defined in OCDD Operational Instruction #F-5. If you are not reporting to OCDD, select the appropriate agency below to access their informational page for reporting critical incidents.

Statewide Incident Management System (SIMS) 

Effective July 8, 2019, SIMS became the web-based critical incident reporting application for OCDD. The Louisiana Department of Health Medicaid office makes SIMS available to Human Services District and Authority Developmental Disability offices, licensed waiver PCA/PCS providers, and Home & Community Based Services (HCBS) support coordinators for submitting critical incidents defined in OCDD Operational Instruction F-5: Critical Incident Reporting, Tracking and Follow-Up for Waiver Services.

Licensed respite providers, day habilitation centers and vocational programs will not enter incidents into SIMS, but will continue to submit paper report critical incidents to the involved participants' support coordinators to be entered into SIMS. Participants using HCBS waiver self-direction will be responsible for reporting critical incidents to their support coordinators.

For more information about SIMS, click here:

"Self-Help: Frequently Asked Questions(FAQ's) about SIMS"

For SIMS Computer Configuration Requirements, please click here: Wellsky Computer Requirements 

For SIMS Training Manual, please click here: SIMS User Manual

For SIMS Training Video, please click here: Wellsky Tutorials Playlist

Security and Password Assignment

Security built into SIMS allows access to only those authorized to access the system. Each person that enters incidents into SIMS must have a unique username and password (credentials). It is a violation of HIPAA policy to login to SIMS using another person's credentials. Only one password will be issued for each credentialed SIMS user. It is the responsibility of each licensed agency to immediately notify of all separated employees who were credentialed in SIMS.

Do not attempt to change or reset your own password. If you are locked out of your active account in SIMS or need a password re-set, , please contact the Office of Technology Services (OTS) helpdesk at 225-219-6900.  Follow the instructions in the phone menu to access OTS help desk for SIMS. Be prepared to state your name as it appears in your SIMS account profile. For other support questions regarding your SIMS account, email

OTIS/SIMS Password Rules

  • Passwords will expire every 180 days.
  • Passwords will only be issued by OTS; users cannot change their own password
  • User will be locked out after 3 incorrect attempts to login.
  • Accounts will be automatically disabled after 180 days of inactivity.

Additional Information/ Links

OCDD Critical Incident Report Form  (To be used to document a critical incident in the field. Direct Service Provider agency employees: send to agency home office. Self-direction direct service workers: send to support coordinator.)

OCDD Critical Incident Report for Waiver Services (Operational Instruction # F- 5) (reference for identifying critical incident categories and definitions) 

Reporting Abuse, Neglect and Exploitation

Physical, sexual or psychological abuse, financial exploitation, neglect/abandonment or human trafficking of an OCDD HCBS waiver participant must be reported as follows:

  • To report abuse, neglect, exploitation or trafficking of a child (age infant to 17), contact the Louisiana Department of Children & Family Services at 1-855-4LA-KIDS (1-855-452-5437).
  • To report abuse, neglect, exploitation or trafficking of an adult (age 18-59), please contact the LDH Office of Aging and Adult Services Adult Protective Services program at 1-800-898-4910.
  • To report abuse, neglect, exploitation or trafficking of an adult age 60 or older, contact the Governor's Office of Elderly Affairs/Elderly Protective Services at 1-833-577-6532.
  • Nursing home and privately owned intermediate care facilities for individuals with developmental disabilities (ICF/DD) providers must report allegations of abuse or neglect to Health Standards Section at 1-877-343-5179.  

Filing a Complaint

To file a complaint, concern or dissatisfaction involving services administered by OCDD or its contracted entities, call, write or otherwise communicate to the local human services authority or district. or call 225.342.0095