Statewide Incident Management System (SIMS)

SIMS is a web-based application for OCDD. It provides authorized entities involved in OCDD Home and Community Based Services (HCBS) an online method for submitting critical incidents as defined in OCDD Operational Instruction #F-5. If you are not reporting to OCDD, select the appropriate agency below to access their informational page for reporting critical incidents.

Office of Aging and Adult Services (OAAS)
Health Standards Section (HSS)


The Louisiana Department of Health phased out the OTIS system for active reporting of critical incidents on July 8, 2019. Any pending incident cases in OTIS will remain accessible for at least 90 days in order for final resolution and closure to be accomplished. No critical incidents that were opened in OTIS will transfer to SIMS. No new OTIS user accounts were granted after July 8, 2019.


Statewide Incident Management System (SIMS)

Effective July 8, 2019, SIMS became the web-based critical incident reporting application for OCDD. The Louisiana Department of Health Medicaid office makes SIMS available to Human Services District and Authority Developmental Disability offices, licensed waiver PCA/PCS providers, and Home & Community Based Services (HCBS) support coordinators for submitting critical incidents defined in OCDD Operational Instruction #F-5 - Licensed respite providers, day habilitation centers and vocational programs will not enter incidents into SIMS, but will continue to submit paper report critical incidents to the involved participants' support coordinators to be entered into SIMS. Participants using HCBS waiver self-direction will be responsible for reporting critical incidents to their support coordinators.

For more information about SIMS, click here:

Do not attempt to change or reset your own password. If you are having issues with logging in, or with first time log in, please contact the Office of Technology Services (OTS) helpdesk at 225-219-6900 (Press option 1 for password reset, then option 1 in the second menu, to be directed to an OTS person. You may be placed in a queue of callers; this is the ONLY way to reset your SIMS password, for security reasons.


"Self-Help: Frequently Asked Questions(FAQ's) about SIMS"


For SIMS Computer Configuration Requirements, please click here: Wellsky Computer Requirements 

For SIMS Training Manual, please click here: SIMS User Manual

For SIMS Training Video, please click here: Wellsky Tutorials Playlist

Security and Password Assignment

Security built into SIMS allows access to only those authorized to access the system. Each person that enters incidents into OTIS must have a unique username and password (credentials). It is a violation of HIPAA policy to login to SIMS using another person's credentials. Only one password will be issued for each credentialed SIMS user. It is the responsibility of each licensed agency to immediately notify the LDH Office of Technology Supports (OTS) of all separated employees who were credentialed in SIMS. Contact OTS at to create a help ticket.

OTIS/SIMS Password Rules

  • Passwords will expire every 180 days.
  • New password must be six characters including one numeric character. (No special characters such as *, &, /, #, etc.)
  • Cannot reuse last 3 passwords
  • User will be locked out after 3 incorrect attempts to login.
  • Accounts will be automatically disabled after 180 days of inactivity.

Additional Information/ Links

OCDD Critical Incident Report Form  (To be used to document a critical incident in the field. Direct Service Provider agency employees: send to agency home office. Self-direction direct service workers: send to support coordinator.)

OCDD Critical Incident Report for Waiver Services (-Operational Instruction # F- 5-) (reference for identifying critical incident categories and definitions)

Reporting Abuse, Neglect, Exploitation or Complaints

Physical, sexual or psychological abuse, financial exploitation, or neglect/abandonment of an OCDD program participant must be reported, whether the incident involves a participant in OCDD Home and Community-based services or in a licensed ICF/IDD facility.

  • To report abuse, neglect or exploitation of a child (age infant to 17), contact the Louisiana Department of Children & Family Services at 1-855-4LA-KIDS (1-855-452-5437).
  • To report abuse, neglect or exploitation of an adult (age 18-59), please contact the LDH Office of Aging and Adult Services Adult Protective Services program at 1-800-898-4910.
  • To report abuse, neglect or exploitation of an adult age 60 or older, contact the Governor's Office of Elderly Affairs/Elderly Protective Services at 1-833-577-6532.
  • Nursing home and privately owned intermediate care facilities for individuals with developmental disabilities (ICF/DD) providers, please report allegations of abuse or neglect to Health Standards Section at 1-877-343-5179.  
  • To file a complaint, concern or dissatisfaction involving services administered by OCDD or its contracted entities, call, write or otherwise communicate to the local human services authority or district. or call 225.342.0095
  • OCDD Complaint Policy