October 15, 2020 Hurricane Member Assistance FAQs

MEDICAID SERVICES

Q:  Can I see a doctor without my Medicaid and/or health plan card(s)?

• Yes, you can still see your doctor and receive services if you do not have access to your Medicaid or health plan card.
• If you do not have your card, ask your provider to look up your member information.

Q: How can I replace my Medicaid and/or health plan card(s)?

If you need to replace your Medicaid card, call 1-888-342-6207 or click here to request it online.

If you need to replace your health plan card, use the phone numbers below to contact your health plan.

Q:  Can I use my Louisiana Medicaid card to receive medical services out of state?  Am I covered beyond prescription services?

Yes, your out-of-state provider will need to enroll with Louisiana Medicaid in order to treat you and be reimbursed for your care.  Please ensure the provider you choose follows all Louisiana published guidance here:  www.ldh.la.gov/hurricane2020 or they can contact the Louisiana Medicaid Customer Service Center at 1-888-342-6207 to speak to someone for assistance.

Q:  I had to evacuate to another state. Do I need to cancel my Louisiana Medicaid and apply in the state I evacuated to?

You do not need to cancel your Louisiana Medicaid coverage if you intend to return to Louisiana.  You can still get treatment in the state you evacuated to as long as the provider you choose enrolls with Louisiana Medicaid per the guidance published at www.ldh.la.gov/hurricane2020. 

PHARMACY SERVICES

Q:  I lost my prescriptions that were recently filled.  Can I get refills with my Medicaid card (in Louisiana or out of state)?

 Yes, pharmacists have discretion for early refill allowances.  Pharmacists can use their professional judgement with existing overrides and documentation. If using an out of state pharmacy, the pharmacy must apply for expedited provider enrollment/provisional credentialing in Louisiana to get paid.  That guidance can be found at www.ldh.la.gov/hurricane2020.

Q:  Is there any assistance available to access over the counter medicines?

There may be assistance through your managed care plan. Please call your health plan to see what they may offer. 

If you are a fee-for-service member (also known as legacy Medicaid), Medicaid only covers antihistamine and antihistamine/decongestants as over the counter medications. All other over the counter medications are not payable.

Q:  I tried/am trying to refill my prescription before evacuating but my pharmacy is closed. What do I do?

If you have not left Louisiana or evacuated yet, please bring your prescription bottles with you and try to fill all prescriptions in the state of Louisiana before you leave if there is time.  If you have already evacuated and could not bring your medications or get them refilled in Louisiana, do not worry.  You can still refill your prescriptions out of state. Pharmacists have discretion for early refill allowances.  Pharmacists can use their professional judgement with existing overrides and documentation. The pharmacy will have to enroll/credential with Louisiana Medicaid for payment.

If needed, your prescriber/doctor can call in a prescription at any pharmacy that is open. If you need assistance with locating a doctor to help you, please contact your health plan:

If you are a fee-for-service/legacy Medicaid member, please contact us at 1-888-342-6207.

Q:  I refilled my prescription but did not bring it with me when I evacuated. Can I get another refill?

If you filled them at a chain pharmacy like CVS or Walgreens, if you are able, you can try going to a different location of the same pharmacy and give them your name and date of birth. Sometimes they can access the records. Pharmacists have discretion for early refill allowances.  Pharmacists can use their professional judgement with existing overrides and documentation. If using an out of state pharmacy, the pharmacy must apply for expedited provider enrollment/provisional credentialing in Louisiana to get paid.  That guidance can be found at www.ldh.la.gov/hurricane2020.

Alternatively, your prescriber/doctor can also call in a prescription at any pharmacy that is open. If you need assistance with locating a doctor to help you, please contact your health plan:

 If you are a fee-for-service/legacy Medicaid member, please contact us at 1-888-342-6207.