Humana Healthy Horizons members must show both their Healthy Louisiana Medicaid ID card and their Humana Healthy Horizons plan ID card for pharmacy services, including prescriptions.

Each Louisiana Medicaid member is mailed a Healthy Louisiana Medicaid ID card when they first enroll in Medicaid. That ID card contains important information such as the Medicaid ID number, also called the Card Control Number (CCN). The pharmacist will need this information to process prescription requests.

A sample of the Healthy Louisiana Medicaid ID card is pictured below.

A sample of the Humana Healthy Horizons in Louisiana ID card is pictured below.

   

Requesting ID cards

Louisiana Medicaid is in the process of mailing new Healthy Louisiana Medicaid ID cards to all Humana Healthy Horizons members enrolled with the plan on January 1, 2023. Members can also request a new Healthy Louisiana Medicaid ID card a number of ways:

  • Online – visit https://MyMedicaid.la.gov and login to your account. If you do not have an account, click on the “Login & Create Account” button on the screen and follow the instructions. Once you have an account, you are ready to request a new ID card.
  • By Email: MyMedicaid@la.gov
  • By Phone: 1-888-342-6207 and speaking to a customer service agent.

To request a new Humana Healthy Horizons ID card, contact Humana’s member services at 1-800-448-3810, Monday - Friday, from 7 a.m. - 7 p.m.