January 05, 2023 Humana Healthy Horizons members should use their Medicaid ID card at pharmacies

- Humana Healthy Horizons members must show both their Healthy Louisiana Medicaid ID card and their Humana Healthy Horizons plan ID card for pharmacy services, including prescriptions.

Each Louisiana Medicaid member is mailed a Healthy Louisiana Medicaid ID card when they first enroll in Medicaid. That ID card contains important information such as the Medicaid ID number, also called the Card Control Number (CCN). The pharmacist will need this information to process prescription requests.

A sample of the Healthy Louisiana Medicaid ID card is pictured below.

A sample of the Humana Healthy Horizons in Louisiana ID card is pictured below.

   

Requesting ID cards

Louisiana Medicaid is in the process of mailing new Healthy Louisiana Medicaid ID cards to all Humana Healthy Horizons members enrolled with the plan on January 1, 2023. Members can also request a new Healthy Louisiana Medicaid ID card a number of ways:

To request a new Humana Healthy Horizons ID card, contact Humana’s member services at 1-800-448-3810, Monday - Friday, from 7 a.m. - 7 p.m.

Surgeon General Ralph L. Abraham, M.D.

Secretary Bruce D. Greenstein

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