Medicaid members can make changes to their health or dental plan during Open Enrollment between October 15, 2023, and 6 p.m. on November 30, 2023. Changes will go into effect next year on January 1, 2024. If a member makes no changes, they will keep the health or dental plan they have now.
Open enrollment is not the same as renewal. Open Enrollment is the time you and your family can change your health or dental plan. Open Enrollment is the only time Medicaid enrollees can change health plans or dental plans without a qualifying reason, outside of their initial enrollment period. A health plan is a group of doctors, hospitals, and other providers who work together to help Medicaid members get the health care services they need.
Letters with information and instructions for choosing plans were mailed beginning in August to all members who are included in this open enrollment period. Members who have opted into emails or text messages were sent this information electronically.
Members can make a change to their health or dental plan by completing and returning the form included with their letter by mail or fax, on the Healthy Louisiana mobile app, online at myplan.healthy.la.gov, or by calling toll-free 1-855-229-6848. The Healthy Louisiana mobile app is free and available for download on Apple and Android devices.
There are six health plans to choose from.
- Aetna Better Health of Louisiana
- AmeriHealth Caritas Louisiana
- Healthy Blue
- Humana Healthy Horizons in Louisiana
- Louisiana Healthcare Connections
- UnitedHealthcare Community Plan of Louisiana
Additionally, there are two dental plans to choose from:
Members are encouraged to visit myplan.healthy.la.gov when deciding whether to keep their current plan or change to another plan for 2024. All health and dental plans offer the same basic benefits and health and dental management programs. Some also offer extra services, based on age and need, which are subject to change. Comparison charts with details on each health and dental plan’s extra services can be found here. Members are also encouraged to confirm whether or not their providers are enrolled with their chosen health or dental plan. This information can be found at myplan.healthy.la.gov
If enrollees want to keep their current health and dental plans, they do not need to do anything. The enrollee will stay with their health and dental plan for another year, as long as they are still eligible for Medicaid.
Members with questions can call 1-855-229-6848 (TTY: 1-855-526-3346), Monday through Friday from 8 a.m. to 5 p.m. The call is free.
Many members may get letters for both Open Enrollment and renewal. These are two separate requests. Members must take action on their renewal mail or they will lose their coverage. A member’s Medicaid eligibility is not impacted by whether they do or do not respond to the Open Enrollment letter.
For more information on Medicaid renewals, visit www.healthy.la.gov.