Dental Services

Effective January 1, 2021, the Louisiana Department of Health (LDH) has contracted with DentaQuest and MCNA Dental to provide dental benefits for qualified Medicaid enrollees. These plans are accountable to LDH and the state of Louisiana. Their contract requires adherence to detailed grievance and appeals requirements. Members have the right to appeal denied services, first to their plan, then to the State. There are also strict marketing guidelines that must adhere to with mandatory prior approval of marketing materials. LDH will monitor all complaints, grievances and appeals to assure that DentaQuest and MCNA Dental are accountable to the enrollees and the state. Complaints and any questions can be submitted by email to healthy@la.gov and the appropriate staff will address any issues or concerns.

Dental Provider News

Informational Bulletin 22-18: Comprehensive Dental Care for Adults with Developmental or Intellectual Disabilities Enrolled in Home and Community Based Waivers (June 23, 2022)
Dental Provider Bulletin (December 23, 2020)
Informational Bulletin 20-15: Dental Members and Plan Choice vs. Provider Steering (July 9, 2020)
Dental Provider Bulletin (July 9, 2020)
Informational Bulletin 20-11: Teledentistry during the COVID-19 Declared Emergency (April 22, 2020)

DentaQuest

Visit the DentaQuest website

Call DentaQuest 1-800-685-0143 (Monday - Friday, 7 a.m. - 7 p.m.)

TTY (Hearing Impaired): 1-800-466-7566

MCNA DENTAL

www.mcnala.net

Call MCNA Dental: 1-855-702-6262 (Monday - Friday, 7 a.m. - 7 p.m.)

TTY (Hearing Impaired): 1-800-955-8771

Resources

Reporting Requirements

Financial Reporting