Provider to Provider Consultation Line (PPCL)


In Louisiana, there is an increasing need for mental health services for children, but a shortage of providers, especially in rural areas. It is often left to pediatric primary care providers (PCPs) to care for and treat children with behavioral health disorders even when it falls outside of their typical scope of work. Pediatric PCPs have reported a lack of training, confidence, and time needed to address the behavioral health needs of their patients. 

The Louisiana Provider to Provider Consultation Line (PPCL) was created to help address these issues. PPCL is a no-cost provider-to-provider telephone consultation and education program to help pediatric health care providers address the behavioral and mental health needs of their patients.

How It Works 
  1. A provider has a question about pediatric mental health. If they're not already, they will register for PPCL.
  2. They call (833) 721-2881 or email for help.
  3. One of our Mental Health Consultants will respond to questions about behavioral health and local resources. They can connect you to one of our on-call psychiatrists to assist with diagnostic clarification and medication management questions.


How We Can Help
  • Consultation on diagnoses, medications, and psychotherapy interventions for a wide range of behavioral health needs (e.g. mental health care guides, screening forms)
  • Guidance on pediatric behavioral health issues, autism spectrum disorders, intellectual and developmental disabilities, and more through a TeleECHO series.
  • Resources to connect with community partners and agencies (e.g. intensive in-home providers, support groups).


How to Register

All providers who use these services must complete this form to register for the program - it should only take a few minutes. This helps us track what types of providers are utilizing our services so we can continue to improve them. Once registered you will be able to utilize the consultation line, TeleEcho sessions, resources, and more.


Learn More

About Us
Learn more about what we do, how we're funded, and how to contact us. 


Provider Registration
Take a few minutes to register for PPCL so you can utilize all the services we have available.


Tune in to this monthly learning series for providers.


Frequently Asked Questions
Find the answers to some of our most frequently asked questions.


Check out these resources for providers to use for themselves, along with some to share with families.


Our Partners
Learn more about other programs within the Bureau of Family Health.