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The Health Standards Section (HSS) of the Louisiana Department of Health has responsibility for the licensing of all healthcare facilities in the State of Louisiana that are subject to licensing statutes. HSS also has a federal contract with the Centers for Medicare and Medicaid Services (CMS) to conduct certification surveys and complaint surveys in programs certified for Medicare and/or Medicaid. Since 1985, through an agreement between LDH and the federal Department of Health and Human Services (HHS), HSS has been the designated state survey agency, which operates under Section 1864 of the Social Security Act. This section licenses and certifies providers for participation in the Medicare and Medicaid programs.
The mission of HSS is to enforce regulatory compliance of healthcare facilities and provider types within the State of Louisiana. This is accomplished through periodic surveys and inspections of providers licensed and/or certified to operate in Louisiana. HSS also investigates complaints received regarding allegations of abuse, neglect, exploitation, and extortion, and noncompliance with federal and/or state regulations that fall under the purview of the state survey agency.
HSS also has responsibility for administering the Facility Need Review process, informal dispute resolutions, the Certified Nurse Aide Registry, the Direct Service Worker Registry, oversight of collected civil money penalty funds, and the Clinical Laboratory Improvement Amendments (CLIA) program.
Health Standards Section 225-342-0138
General Inquiries [email protected]
Complaints [email protected]
The Health Standards Section investigates complaints against licensed healthcare providers. Health Standards does not investigate complaints involving billing, reimbursement, or care provided in a setting not licensed by the Louisiana Department of Health. The Health Standards Section has no authority over physicians.
Call 855-4LA-KIDS (855-452-5437) or visit the Department of Children and Family Services (DCFS).
Report elderly abuse or neglect to the Governor's Office of Elderly Protective Services or call 800-898-4910. Report adult abuse or neglect to LDH's Adult Protective Services.
Selecting the right nursing facility can be overwhelming. Find the nursing home that is best for your loved one using the Centers for Medicare and Medicaid Services' Five-Star Quality Rating System.
HSS now offers the following fields (if applicable) for free in Microsoft Excel spreadsheet format. Any other field that is not listed below will require a formal data request:
(More electronic data is available for a fee.)
For issues, concerns, or questions regarding any of the following licensing boards, please contact the licensing board directly. The physical address and phone number of each licensing board are listed in our directory below the name of the board. More detailed contact information appears when you click on the name of the licensing board.